Curtis Wood
Delray Beach,FL
Summary
Driven Operations Manager with a proven track record at Helping Hands Moving, where I led teams to enhance performance outcomes through effective problem-solving and team leadership. Excelled in operations management and customer service, achieving significant improvements in inventory accuracy and supply chain efficiency. Skilled in empowering staff and optimizing processes for peak performance.
Overview
29
29
years of professional experience
Work History
Operations Manager
Helping Hands Moving
Delray Fl
05.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Sales/ Moving
Real Hustle Enterprises
Greenacres City, FL
06.2000 - Current
- Developed customized moving plans to cater to individual client needs, ensuring a smooth transition during relocation.
- Upheld company reputation for diligence and professionalism, ensuring all team members adhered to high-quality service standards.
- Adapted quickly to unexpected changes in timelines or requirements during moves, maintaining professionalism under pressure.
- Increased customer satisfaction by efficiently coordinating and executing seamless moving processes for clients.
Valet Supervisor
Breakers Hotel
Wpb Fl
09.1995 - 09.2000
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Education
Ba - Hospitality
Palm Beach State College
Palm Beach Gardens, FL1997
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Operations Manager
Helping Hands Moving
05.2011 - Current
Sales/ Moving
Real Hustle Enterprises
06.2000 - Current
Valet Supervisor
Breakers Hotel
09.1995 - 09.2000
Ba - Hospitality
Palm Beach State College