Curtis M. Brown II
Philadelphia
Summary
Dynamic supervisory program analyst with a strong foundation in leadership, team building, and staff oversight. Adept at developing and delivering engaging training programs. Proven track record of guiding federal workforce teams to improved performance through strategic oversight and operational excellence. Recognized for fostering collaboration and driving efficiency in fast-paced environments while skillfully adapting to changing demands. Expertise in conflict resolution, team management, and customer service supports a reliable, results-oriented approach focused on maintaining high standards and achieving organizational objectives.
Overview
22
22
years of professional experience
Work History
Supervisory Program Analyst
Federal Air Marshal Service
Tinicum, PA
11.2009 - Current
- Analyzed operational data to identify trends and support strategic decision-making.
- Developed and maintained performance metrics to enhance program evaluation processes.
- Collaborated with cross-functional teams to streamline communication and improve workflow efficiencies.
- Assisted in the preparation of reports and presentations for senior management review.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Coordinated closely with finance teams to manage budgets effectively throughout the lifecycle of each project or initiative.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Developed and implemented scheduling for a staff of 300 to optimize coverage during peak hours.
- Conducted regular inspections of security areas to maintain cleanliness and organization standards.
- Streamlined daily operations by implementing efficient work schedules for staff and allocating resources optimally.
- Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
- Ensured a secure environment by monitoring surveillance cameras and collaborating with the forward team to resolve issues.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to agency values.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Monitored employee adherence to agency guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
Game Presenter
Evolution Gaming
Philadelphia, PA
07.2025 - Current
- Engaged players through dynamic presentations and interactive gameplay experiences.
- Facilitated game rounds, ensuring adherence to rules and regulations for fair play.
- Monitored player behavior, providing assistance and resolving disputes effectively.
- Utilized gaming software tools to manage live sessions and track player interactions.
Human Resources / Training Instructor
Dept. of Homeland Security
Philadelphia, PA
11.2003 - 07.2009
- Facilitated hands-on exercises to enhance participant engagement and skill retention.
- Assessed training needs through surveys and feedback to tailor instruction effectively.
- Coordinated logistics for training sessions, including materials and scheduling.
- Evaluated trainee performance to ensure understanding of key concepts and compliance standards.
- Mentored junior instructors, providing guidance on effective teaching techniques.
- Implemented process improvements based on participant evaluations and training outcomes.
- Collaborated with cross-functional teams to align training objectives with organizational goals.
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Maintained compliance with Federal standards, regulatory requirements, and quality goals.
- Increased trainee engagement by implementing a variety of teaching methods tailored to diverse learning styles.
- Managed scheduling logistics for multiple courses simultaneously, ensuring timely completion of all required training components.
- Led workshops focused on specific skills development, resulting in improved workplace efficiency and productivity.
Education
Associate of Science - Business Management, Human Resources
Community College of Philadelphia
Philadelphia, PA06.2016
Technical or Occupational Certificate - undefined
Equal Employment Opportunity Commission Liaison
Reston, VA06.2011
Technical or Occupational Certificate - undefined
Graduate School/ Property Management Certification
Washington DC, DC05.2011
Technical or Occupational Certificate - undefined
OWCP Certification
New York, NY03.2011
Skills
- Active DHS security clearance
- Department of State certified agent
- Sensitive Security Information (SSI) Awareness Certifications
- Train-the-trainer program facilitation
- Business administration
- Human resources
- Multimedia integration
- Multimedia development
- Motivational speaking
- Instructor mentoring
- Public speaking
Accomplishments
- 2007/2016/2020/ 2023- Directors Award Employee of the year
- Cert of Appreciation- 2021 Operation Allies Welcome
- Cert of Appreciation- 2017 FEMA Surge Capacity Force
- Cert of Completion- 2012 Critical Incident Response Program
- Cert of Appreciation- 2012 FEMA Disaster Response Hurricane Sandy
- Cert of Appreciation- 2005 FEMA Disaster Response Hurricane Katrina
- Cert of Appreciation- 2018 FEMA Disaster Response Butte County Wildfires
- Cert of Completion- 2012 Critical Incident Response Program
Timeline
Game Presenter
Evolution Gaming
07.2025 - Current
Supervisory Program Analyst
Federal Air Marshal Service
11.2009 - Current
Human Resources / Training Instructor
Dept. of Homeland Security
11.2003 - 07.2009
Technical or Occupational Certificate - undefined
Equal Employment Opportunity Commission Liaison
Technical or Occupational Certificate - undefined
Graduate School/ Property Management Certification
Technical or Occupational Certificate - undefined
OWCP Certification
Associate of Science - Business Management, Human Resources
Community College of Philadelphia