Summary
Overview
Work History
Education
Skills
Timeline
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Curtrina Hansley

Webster,Tx

Summary

Motivated and adaptable professional with 8 years of customer service experience, seeking a remote Customer Service Representative position. Committed to providing excellent service, exceeding customer expectations, and contributing to the success of a high- energy, fast-growing team. Summary of Qualifications: 8 years of proven customer service experience. Strong written and verbal communication skills. Proficiency in Microsoft Word and Gmail. Experienced in data entry and MS Office applications. Effective in remote work environments. Highly organized, detail- oriented, and deadline- focused. Skilled in team collaboration and critical thinking. Adheres to confidentiality and discretion standards.

Overview

6
6
years of professional experience

Work History

PBX Operator

Tyme Global Technologies
New York, NY
09.2021 - Current
  • Remotely managed a high-volume console, handling 100+ daily calls for timely and professional service
  • Developed and maintained a personal database of frequently asked topics, reducing front-desk inquiries by 25%
  • Demonstrated in-depth knowledge of company products and effectively addressed billing concerns
  • Proficiently managed message-taking duties during department unavailability, ensuring seamless communication.

Pantry Line Cook

Delta Blues Smokehouse
Webster, TX
05.2018 - 09.2021
  • Prepared hot and cold appetizers, salads, and desserts to enhance guest satisfaction
  • Maintained pantry station cleanliness and organization for smooth operations
  • Streamlined operations through effective communication with kitchen team members.

Environmental Services Technician

Bay Area Regional Medical Center
Webster, TX
12.2017 - 05.2018
  • Assisted in efficient room turnover by swiftly replenishing supplies for Emergency Room staff
  • Ensured a safe and sanitized environment through infection control expertise.

Education

High School Diploma - undefined

J. Frank Dobie High School
Houston, TX

Skills

Answering questions

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Timeline

PBX Operator

Tyme Global Technologies
09.2021 - Current

Pantry Line Cook

Delta Blues Smokehouse
05.2018 - 09.2021

Environmental Services Technician

Bay Area Regional Medical Center
12.2017 - 05.2018

High School Diploma - undefined

J. Frank Dobie High School
Curtrina Hansley