Cushena Weston
Youngstown,OH
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Hyatt Hotels Corp
Omaha, Nebraska
10.2018 - 06.2020
- Assisted customers with booking hotel stays
- Gathered personal information in order to provide them with the comfortable lodging
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Driver
Lyft And Uber
Phoenix, Arizona
02.2016 - 10.2018
- Assisted passengers with loading and unloading their luggage.
- Achieved consistently high customer scores due to exceptional service.
- Managed fuel consumption and expenses for vehicle operations.
- Communicated effectively with dispatch and customers to provide status updates.
- Maintained delivery schedules without compromising safety.
Aviation Maintenance Technician
United States Naval Service
Lemoore, California
06.2014 - 12.2016
- Completed scheduled and unscheduled safety and performance assessments.
- Assembled and installed mechanical, hydraulic and structural components and accessories using appropriate tools.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Supervised and completed flight line foreign object prevention walks.
- Assisted in the development of maintenance procedures, policies, and programs for aircraft operations.
Customer Service Representative
Stanley Steemer International
Dublin, Ohio
10.2007 - 06.2011
- Gathered customer feedback through surveys and used the data to improve customer service.
- Adjusted bills and refunded money to resolve customers' service
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Hubbard High School
Hubbard, OH06-2003
Skills
- Account updating
- Scheduling
- Complaint resolution
- Problem resolution
- Team development
- Team collaboration
- Relationship building
- Escalation management
- Payment processing
- Call center experience
- Quality control
- Empathy and patience
- Dispute resolution
- Call center operations
- Verbal and written communication
- Calm demeanor
- Creative problem solving
- Follow-up skills
- Product knowledge
Timeline
Customer Service Representative
Hyatt Hotels Corp
10.2018 - 06.2020
Driver
Lyft And Uber
02.2016 - 10.2018
Aviation Maintenance Technician
United States Naval Service
06.2014 - 12.2016
Customer Service Representative
Stanley Steemer International
10.2007 - 06.2011
High School Diploma -
Hubbard High School