Cy Brower
Santa Fe,NM
Summary
Knowledgeable and dedicated customer service professional with experience in the cannabis industry. Responsive team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in effectively supervising and guiding customer service team members in collaboration, policy and procedures, inventory control, conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities.
Overview
11
11
years of professional experience
Work History
Greenhouse Technician
Santa Fe Community College
01.2024 - Current
- Planted, cultivated and harvested various types plants in a variety of controlled environment systems.
- Maintain daily maintenance of a variety of systems from deep water culture, wicking beds, shallow water culture, dutch buckets, ebb and flow, and more.
- Treat hydroponic systems with acid, calcium hydroxide, iron and other nutrient chemicals when needed.
- Feed fish and clean fish tanks for our aquaponic systems.
- Clean lab and greenhouse daily so that students can use facilities and see how it should be in the industry - clean!
- Communicated with coworkers and management to report challenges.
Back Waiter
Sazon
08.2023 - Current
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Served Brigade Style, meaning could only pick up two plates at once.
- Ran food to correct guests, refilled ice buckets, asked customers what type of water they would like.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Reset and cleaned tables quickly to prepare for new customers.
Senior Customer Service Representative
Verdes Foundation
03.2022 - 07.2023
- Provided primary customer sales support
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintain store security in accordance with company policy
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Welcomed, greeted and assisted guests in high-traffic store
- Boosted overall sales and revenue for store
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
Assistant Produce Manager
Natural Grocers
08.2019 - 02.2022
- Purchased produce following guidelines of marketing plan.
- Planned attractive produce displays, using color and texture to enhance.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Trimmed, washed and bundled produce as needed.
Installation Technician
Hobby Lobby Corporate
06.2019 - 08.2019
- Followed all company guidelines regarding safety procedures when out in field.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
- Educated and trained new hires on company processes, eliminating process gaps.
- Eliminated field downtime and boosted productivity by restructuring installation techniques and staff teams.
Biofuels Laboratory Internship
Santa Fe Community College
05.2019 - 08.2019
- Tracked collected specimens by initialing, dating and noting times of collection.
- Kept laboratory in compliance with all applicable guidelines and laws.
- Conducted analytical tests on in-coming raw materials prior to use in process.
- Prepared and assured accuracy of standards and reagents needed for analyses.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Documented information by maintaining daily logs and equipment record books.
Grocery Team Member
La Montanita Cooperative
04.2019 - 08.2019
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Used electric pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Snowboard Instructor
Ski Santa Fe
12.2017 - 04.2019
- Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
- Demonstrated snowboarding techniques based on established course framework and student ability levels.
- Maintained optimal physical condition and stamina for continuous teaching and demonstrations.
- Organized and led 20 weekly group classes and 5 individual sessions.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Established clear benchmarks for performance and monitored individual and team progress.
Greenhouse Hydroponics Internship
Sante Fe Community College
01.2017 - 05.2017
- Gained knowledge of macro and micro nutrient mixing for hydroponic systems.
- Constructed and maintained multiple hydroponic systems including shallow water, deep water, ebb and flow, and dutchbucket.
- Constructed and maintained aquaponic systems.
- Logged call information and solutions provided into Microsoft Excel database.
- Identified plant diseases and researched methods for mitigation.
- Planted, cultivated and harvested various types of herbs, fruits and vegetables.
- Handled day-to-day running of greenhouses, ensuring high levels of productivity and progression.
- Conducted research, gathered information from multiple sources and presented results.
- Led projects and analyzed data to identify opportunities for improvement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Grocery Associate
Super Save Foods
08.2016 - 12.2016
- Designed and made floral arrangements.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
Pizza Maker
Pappa John's Pizza
03.2015 - 12.2015
- Cooked wide range of menu items in addition to pizza, including garlic knots, chicken wings, sandwiches and pasta.
- Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
- Hand tossed dough and added toppings, cheese and sauce for unique pies.
- Trained and assisted new kitchen staff members.
Dishwasher
Mulligan's Pub & Grill
10.2014 - 11.2014
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and dish items used often by kitchen staff.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed and sanitized dirty dishes by hand and by using dishwasher.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
After-School Care Provider
Raton Public Schools
01.2014 - 05.2014
- Assisted teachers with after school program management and document coordination to maintain positive learning environment.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Promoted physical, mental and social development using classroom games and activities.
Target Setter
NRA Whittington Center
05.2013 - 08.2013
- Set targets for multiple shooting range competitions including 50 Caliber Rifle (one mile), Hunter Pistol and Shotgun tournaments.
- Maintained safety protocols.
- Assisted shooters from foreign countries.
- Acquired gun safety education.
Education
Associate of Applied Science - Controlled Environment Agriculture
Santa Fe Community College
Santa Fe, NM05.2021
Certificate - OSHA General Industry 30 Hour Training
Santa Fe Community College
Santa Fe, NM05.2021
Food Handler Training Course
360 Learn 2 Serve
Austin, TX11.2021
GED -
Thunderbird Youth Academy
Pryor, OK06.2016
Certificate - Food Handling And Safety
Thunderbird Youth Academy
Pryor, OK05.2016
Certificate - Greenhouse Management
Thunderbird Youth Academy
Pryor, OK04.2016
Skills
- Interpersonal Communication
- Verbal and written communication
- Teamwork
- Responsible
- Cultural awareness
- Analytical skills
- Retail inventory management
- Schedule Coordination
- Logistics policies and procedures
- Staff Management
- Effective workflow management
Accomplishments
- 2016 National Guard Program Graduate
- 2014 John Phillips Sousa Band Award
- 2010 Winner of the Veteran's of Foreign Wars Essay Contest "What It Means to Be an American."
- 2009 Reserve Champion Junior Endurance Rider-Mountain Region
- 2009 American Endurance Riders Conference Junior 100 Mile Reserve Champion
Hobbies
- Disc Golf
- Helping friends with house projects
- Creative Natural Art
- Video Gaming
- Sunset Walks
- Reading
Timeline
Greenhouse Technician
Santa Fe Community College
01.2024 - Current
Back Waiter
Sazon
08.2023 - Current
Senior Customer Service Representative
Verdes Foundation
03.2022 - 07.2023
Assistant Produce Manager
Natural Grocers
08.2019 - 02.2022
Installation Technician
Hobby Lobby Corporate
06.2019 - 08.2019
Biofuels Laboratory Internship
Santa Fe Community College
05.2019 - 08.2019
Grocery Team Member
La Montanita Cooperative
04.2019 - 08.2019
Snowboard Instructor
Ski Santa Fe
12.2017 - 04.2019
Greenhouse Hydroponics Internship
Sante Fe Community College
01.2017 - 05.2017
Grocery Associate
Super Save Foods
08.2016 - 12.2016
Pizza Maker
Pappa John's Pizza
03.2015 - 12.2015
Dishwasher
Mulligan's Pub & Grill
10.2014 - 11.2014
After-School Care Provider
Raton Public Schools
01.2014 - 05.2014
Target Setter
NRA Whittington Center
05.2013 - 08.2013
Associate of Applied Science - Controlled Environment Agriculture
Santa Fe Community College
Certificate - OSHA General Industry 30 Hour Training
Santa Fe Community College
Food Handler Training Course
360 Learn 2 Serve
GED -
Thunderbird Youth Academy
Certificate - Food Handling And Safety
Thunderbird Youth Academy
Certificate - Greenhouse Management
Thunderbird Youth Academy
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