Cydney Jackson
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ELIGIBILITY COORDINATOR
EARLY LEARNING RESOURCE CENTER
01.2023 - Current
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Provides program leadership and direction to eligibility specialists.
ELIGIBILITY SPECIALIST
EARLY LEARNING RESOURCE CENTER
10.2021 - 12.2022
- Responsible for all activities related to the determination and redetermination of eligibility of applicants and clients for subsidized childcare services.
- Responsible for enhancing resources and referral services.
- Responsible for ensuring compliance with funding source requirements through use of an automated client management and reporting system.
- Responsible for maintaining all files, records and documentation.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
BRAND AMBASSADOR
LOVEPOP INC
11.2019 - 04.2020
- Responsible for creating Brand awareness through Lovepop's storytelling script within the shopping experience
- Responsible for engaging customers and selling greeting cards to meet daily personal and location goals
- Responsible for assisting in the upkeep of the PA LovePop location for a seamless and organized experience for each customer
SUMMER CONFERENCE ASSISTANT
TEMPLE UNIVERSITY
05.2019 - 08.2019
- Assisted conferences guests upon conference arrivals and departures, conducted rounds of the building, and reported any safety/security concerns
- Assisted other Temple facilities and functions
- Represented Temple University in a professional manner at all times
'CASHIER
SHOPRITE
09.2016 - 05.2019
- Provided a positive customer experience with fair, friendly, and courteous service
- Registered sales on a cash register by scanning items, itemizing and totaling customers purchases
- Resolved customer issues and answering questions
- Built relationships with customers to encourage repeat business.
CUSTOMER SERVICE ASSOCIATE
WALGREENS
08.2015 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Psychology
Temple University
Philadelphia, PA12.2020
Skills
- Administrative Support
- Paperwork and Documentation
- Telephone Etiquette
- Customer Satisfaction
- Effective Communication Skills
- Data Entry
- Professionalism
- Organized and Efficient
- Decision-Making
- Teamwork
- Problem Solving
Certification
Recognizing and Reporting Child Abuse
Timeline
ELIGIBILITY COORDINATOR
EARLY LEARNING RESOURCE CENTER
01.2023 - Current
ELIGIBILITY SPECIALIST
EARLY LEARNING RESOURCE CENTER
10.2021 - 12.2022
BRAND AMBASSADOR
LOVEPOP INC
11.2019 - 04.2020
SUMMER CONFERENCE ASSISTANT
TEMPLE UNIVERSITY
05.2019 - 08.2019
'CASHIER
SHOPRITE
09.2016 - 05.2019
CUSTOMER SERVICE ASSOCIATE
WALGREENS
08.2015 - 08.2016
Bachelor of Arts - Psychology
Temple University
Recognizing and Reporting Child Abuse
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