Cydney Lalonde
Ville Platte,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Known for problem-solving abilities and creating positive experiences that increase customer loyalty. An approachable professional offers a strong background in the hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
4
4
years of professional experience
Work History
Pro Shop Attendant and Guest Services
Audubon Nature Institute
New Orleans , LA
07.2023 - 05.2025
- Assisted customers with product selection and recommendations in the pro shop.
- Managed daily inventory levels, ensuring stock availability and organization.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to enhance customer service experience.
- Resolved guest complaints promptly and professionally to enhance satisfaction.
Restaurant Hostess
El Charro Mexican Restaurant
Ville Platte, LA
08.2021 - 10.2022
- Greeted guests and gathered information to seat groups, or place them on a waitlist.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Answered phone inquiries to schedule reservations, record takeout orders, and respond to service questions.
Beach Staff
Lake View Park and Beach
Eunice , LA
04.2021 - 08.2021
- Set up and maintained beach chairs, umbrellas, and recreational equipment.
- Ensured safety of beach patrons by monitoring activities and patrolling areas.
- Collected admission fees from guests entering the premises.
Education
Associate of Applied Science - Tourism And Hospitality Management
Delgado Community College
New Orleans, LA05-2025
Some College (No Degree) - Secondary Education
University of Louisiana At Lafayette
Lafayette, LASkills
- Exceeding customer expectations
- Customer assistance
- Retail sales experience
- Money management
- Customer service
- Time management
- Team player mentality
- Reliability
Timeline
Pro Shop Attendant and Guest Services
Audubon Nature Institute
07.2023 - 05.2025
Restaurant Hostess
El Charro Mexican Restaurant
08.2021 - 10.2022
Beach Staff
Lake View Park and Beach
04.2021 - 08.2021
Associate of Applied Science - Tourism And Hospitality Management
Delgado Community College
Some College (No Degree) - Secondary Education
University of Louisiana At Lafayette