Layne Gauger
Silver Lake,WA
Summary
Service-oriented Pro Shop Attendant recognized for productivity and the ability to complete tasks efficiently. Skilled in inventory management, customer service, and sales techniques, ensuring smooth operations within fast-paced retail environments. Excel in communication, problem-solving, and time management, contributing to enhanced customer satisfaction and workplace harmony.
Overview
5
5
years of professional experience
Work History
Pro Shop Attendant
Hawks View Golf Club
Lake Geneva, WI
05.2024 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting golf equipment, apparel, and accessories that best suited their needs.
- Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
- Processed sales transactions through cash registers quickly and accurately.
- Maintained an organized stockroom with sufficient inventory levels for all products.
- Received incoming shipments of new merchandise and stocked shelves accordingly.
- Provided knowledge about product features and benefits to help customers make informed decisions.
- Performed daily opening and closing procedures in accordance with established guidelines.
- Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.
- Addressed customer complaints or referred them to management as needed.
- Maintained a clean work area by sweeping floors, dusting shelves, taking out garbage.
Guest Services
Hawks View Golf Club
Lake Geneva , WI
05.2023 - Current
- Ensured compliance with company policies and procedures related to guest services.
- Assisted in training new employees on proper procedures related to guest services operations.
- Generated innovative ideas to improve the overall quality of guest services.
- Identified gaps in knowledge or skills among staff members regarding guest services operations.
- Coordinated with guest services and concierge team to meet guest needs.
- Identified opportunities for improvement in current practices related to guest services operations.
- Maintained the quality of golf carts by washing, fueling, restocked with sand, pencils, cart rakes.
- Greeted Costumers at front desk
- Set up Golf outings
Guest Services
Twin Lakes Country Club
Twin Lakes, WI
04.2022 - 11.2022
- Ensured compliance with company policies and procedures related to guest services.
- Assisted in training new employees on proper procedures related to guest services operations.
- Maintained quality of Golf Carts
- Set up Golf Outings
Dishwasher
Taste Of Italy Market
Silverlake, WI
01.2020 - 05.2021
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
Education
High School Diploma -
Wilmot High School
Wilmot, WI06-2024
Skills
- POS System Operation
- Stock replenishment
- Strong Work Ethic
- Stress Tolerance
- Customer Relationship Building
- Workplace Safety
- Performance Analysis
- Staff Training and Development
- Store Organization
- Customer Assistance
- Product Knowledge
- Cash Handling
- Cash Drawer Management
- Merchandise Rentals
- Customer relations management
- Problem-solving aptitude
- Problem-solving abilities
- Creative Thinking
- Exceeding Customer Expectations
- Teamwork and Collaboration
- POS Software
Affiliations
- I played golf, soccer, and wrestling in highschool while captaining my senior year in wrestling and soccer. I like to snowboard during the winter time.
Languages
Spanish
Limited
Timeline
Pro Shop Attendant
Hawks View Golf Club
05.2024 - Current
Guest Services
Hawks View Golf Club
05.2023 - Current
Guest Services
Twin Lakes Country Club
04.2022 - 11.2022
Dishwasher
Taste Of Italy Market
01.2020 - 05.2021
High School Diploma -
Wilmot High School
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