Summary
Work History
Education
Skills
Timeline
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Cydney McAfee

Tax Preparer Assistant
San Antonio,TX

Summary

Service-oriented Barista and Tax Preparer Assistant with 5 years of experience in customer service for numerous entities. Expert in managing paperwork for tax returns, finishing jobs accurately and quickly, maintaining good relationships with neighboring departments and vendors, and being a team player. Fast learner and committed to following company policies and procedures.

Work History

Barista

Starbucks
San Antonio, TX
06.2022 - Current
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Tax Preparer Assistant

Williams Tax & Financial Services, Inc.
San Antonio, TX
01.2018 - Current
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Analyzed financial records to verify accuracy of tax returns.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Curbside Shopper

H-E-B
San Antonio, TX
10.2020 - 01.2022
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.

Guest Experience Specialist

Santikos Entertainment
San Antonio, TX
02.2018 - 10.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements on our theatre floor.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Education

High School Diploma -

Brennan High School
San Antonio, TX
08.2016 - 06.2020

Associate of Arts - Business Administration

Northwest Vista College
San Antonio, TX
08.2022 - Current

Skills

    Excellent customer service and communication skills

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Timeline

Associate of Arts - Business Administration

Northwest Vista College
08.2022 - Current

Barista

Starbucks
06.2022 - Current

Curbside Shopper

H-E-B
10.2020 - 01.2022

Guest Experience Specialist

Santikos Entertainment
02.2018 - 10.2020

Tax Preparer Assistant

Williams Tax & Financial Services, Inc.
01.2018 - Current

High School Diploma -

Brennan High School
08.2016 - 06.2020

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Cydney McAfeeTax Preparer Assistant