Cydney Sanni-Fagan

• Assisted customers with inquiries and resolved issues promptly.
• Provided support in navigating product features and service options.
• Learned company policies to deliver accurate information to customers.
• Maintained customer records and updated information in systems efficiently.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• manage inbound and outbound calls in a timely manner while

providing high quality service.

• identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.

• resolves claims by approving or denying documentation, calculating

benefits due, and determining compensation settlements.

●Helped large volume of customers every day with positive attitude and

focus on customer satisfaction.

●Contributed to company growth by retaining valuable clients through

effective communication and problem-solving skills.

• Provided exceptional customer service, ensuring guest satisfaction and repeat business.
• Managed multiple tables efficiently in a fast-paced environment, enhancing workflow and service speed.
• Collaborated with kitchen staff to ensure accurate order delivery and timely food service.
• Trained new team members on menu items and restaurant protocols, fostering a cohesive work environment.
• Upsold daily specials and promotions, contributing to increased sales through effective communication skills.
• Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.