Cydney Woods
Lakewood,CO
Summary
Dynamic customer service professional with extensive experience at Lowe's, excelling in complaint resolution and cash register operation. Proven ability to foster customer loyalty through exceptional service and product knowledge. Recognized for maintaining composure in high-pressure situations, ensuring a welcoming environment that enhances customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Lowe's
Lakewood, CO
08.2019 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided accurate information.
- Maintained cleanliness and organization of checkout area for improved customer experience.
- Handled cash and credit transactions accurately to ensure financial integrity.
- Resolved customer complaints promptly to foster positive relationships and satisfaction.
- Adapted quickly to new procedures and technologies within the workplace environment.
- Engaged in training sessions to improve knowledge of products and services offered.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Cashier
Harbor Freight
Lakewood, CO
07.2018 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Maintained accurate cash drawer, ensuring compliance with financial protocols.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Santa Barbara High School
Santa Barbara, CA06-2001
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Cash register operation
- Product knowledge
- Customer focus
- Refund handling
- Attention to detail
- Phone etiquette
- Stress management
Accomplishments
Lowe's Employee of the Month - October 2024
Timeline
Customer Service Cashier
Lowe's
08.2019 - 09.2025
Cashier
Harbor Freight
07.2018 - 06.2019
High School Diploma -
Santa Barbara High School