Cyla Nemeth
Mishawaka,IN
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Buffalo Wild Wings. Proven ability to enhance guest experiences through effective multitasking and empathetic communication. Skilled in food safety and cleanliness maintenance, consistently supporting team efficiency during peak hours while fostering a positive dining atmosphere.
Overview
2022
2022
years of professional experience
Work History
Hostess/cashier
Buffalo Wild Wings
- Greeted and seated guests promptly, enhancing overall customer experience.
- Managed reservations and waitlists efficiently to optimize table turnover.
- Assisted in training new staff on company policies and guest service protocols.
- Collaborated with kitchen staff to ensure timely food delivery for guests.
- Handled customer inquiries and concerns with professionalism and empathy.
- Maintained cleanliness and organization of dining area to promote positive atmosphere.
- Monitored dining flow, adjusting seating arrangements to meet demand during peak hours.
- Supported team members during busy shifts, contributing to seamless service operations.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
BOH Team Member
Chick Fil A
02.2017 - 11.2021
- Assisted in food preparation, ensuring adherence to safety and hygiene standards.
- Supported team members in maintaining cleanliness and organization of workstations.
- Learned operation of kitchen equipment, contributing to efficient workflow.
- Collaborated with colleagues to streamline service during peak hours.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Dishwashing when needed
Education
Mishawaka High School
Mishawaka, INSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Greeting guests
- Cleanliness maintenance
- Payment processing
- Table bussing
- Food running
- Guest seating
- Food safety
- Table setting
- Dishwashing
Timeline
BOH Team Member
Chick Fil A
02.2017 - 11.2021
Hostess/cashier
Buffalo Wild Wings
Mishawaka High School
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