Cylie-Ann Wong
Clarksville,TN
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Captains Diner
Corpus Christi, TX
05.2024 - 08.2025
- Took orders from customers accurately and in a timely manner.
- Set up tables in between patrons to reduce wait times.
- Followed health safety guidelines when preparing and serving food products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Restaurant Hostess
Doc’s Seafood & Steak
Corpus Christi, TX
05.2022 - 12.2023
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests upon arrival and escorted them to their tables.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Handled cash payments and reconciled daily transactions accurately.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
Some College (No Degree) - Cyber Security
Bluefield University
Bluefield, VASkills
- Dining crew workflow optimization
- Table setting arrangements
- Dining customer service
- Bar terminology
- Dining room management
- Kitchen staff coordination
- Hospitality management
- Problem-solving
- Customer service
- Multitasking and organization
- Price memorization
- Liquor, wine, and food service
Certification
- Food Handlers
- CPR
- TABC
Timeline
Server
Captains Diner
05.2024 - 08.2025
Restaurant Hostess
Doc’s Seafood & Steak
05.2022 - 12.2023
- Food Handlers
- CPR
- TABC
Some College (No Degree) - Cyber Security
Bluefield University
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