Cylie-Ann Wong
Bastrop,TX
Summary
Dynamic and detail-oriented restaurant server and bartender with a proven track record of enhancing dining experiences through attentive service and efficient coordination of restaurant activities. Recognized for fostering a welcoming atmosphere while expediting service and prioritizing guest satisfaction. Expertise in customer service, conflict resolution, and time management, complemented by strong communication and teamwork skills, enables seamless operations in fast-paced environments. Currently seeking flexible part-time opportunities with availability for weekend and evening shifts to contribute to a thriving hospitality team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Cinnamon Shore
Port Aransas, TX
05.2025 - 08.2026
- Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and minimize wait times.
- Implemented feedback mechanisms to improve service quality and address customer concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server/Bartender
Hooters
Corpus Christi, TX
05.2025 - 08.2026
- Delivered exceptional customer service, ensuring satisfaction and repeat visits.
- Managed multiple tables efficiently, prioritizing tasks during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
Server
Captains Diner
Corpus Christi, TX
05.2024 - 08.2025
- Took orders from customers accurately and in a timely manner.
- Set up tables in between patrons to reduce wait times.
- Followed health safety guidelines when preparing and serving food products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Restaurant Hostess
Doc's Seafood & Steak
Corpus Christi, TX
05.2022 - 12.2023
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests upon arrival and escorted them to their tables.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Handled cash payments and reconciled daily transactions accurately.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
No Degree - Elementary Education
Concordia Texas University
Austin, TX05.2028
Skills
- Dining crew workflow optimization
- Table setting arrangements
- Dining customer service
- Bar terminology
- Dining room management
- Kitchen staff coordination
- Hospitality management
- Problem-solving
- Multitasking and organization
- Price memorization
- Liquor, wine, and food service
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cash handling
- Customer service
Certification
- Food Handlers
- CPR
- TABC
Timeline
Server
Cinnamon Shore
05.2025 - 08.2026
Server/Bartender
Hooters
05.2025 - 08.2026
Server
Captains Diner
05.2024 - 08.2025
Restaurant Hostess
Doc's Seafood & Steak
05.2022 - 12.2023
No Degree - Elementary Education
Concordia Texas University