Tomas Jr Regalado
WINTERHAVEN,FL
Summary
Motivated Customer Service Professional with a strong record of balancing team performance and achieving customer service targets. Cultivated relationships with clients through exceptional interpersonal skills and a positive attitude, contributing to overall company success. Demonstrated adaptability and a strong work ethic while efficiently managing time and multitasking in dynamic environments.
Overview
2
2
Languages
5
5
years of post-secondary education
37
37
years of professional experience
Work History
Manager
Cc Soap Suds Philippines
, Philippines
05.2020 - 10.2024
- Managed daily operations of soap production and packaging processes.
- Oversaw inventory control and ensured stock availability for production needs.
- Trained and mentored staff on safety protocols and operational procedures.
- Scheduled workforce assignments to meet production demands effectively.
Assistant Manager
Imperial Appliance Plaza Philippines
11.2015 - 04.2020
- Managed daily operations and ensured smooth workflow across departments.
- Trained and mentored staff on best practices and company policies.
- Coordinated inventory management and maintained stock levels efficiently.
- Resolved customer inquiries and issues promptly to maintain satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Supervisor
Imperial Appliance Plaza Philippines
, Philippines
06.2010 - 11.2015
- Supervised daily operations in retail appliance sales environment.
- Trained staff on product knowledge and customer service techniques.
- Coordinated inventory management to ensure stock availability.
- Monitored sales trends to identify training needs for staff development.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Credit Investigator
Imperial Appliance Plaza Philippines
, Philippines
02.1988 - 06.1991
- Conducted thorough credit investigations for customer applications.
- Analyzed credit reports to assess financial reliability.
- Collaborated with sales teams to resolve credit-related inquiries.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
Education
Bachelor of Science - Agriculture
University of Iloilo PHILIPPINES
PHILIPPINES 06.1978 - 03.1983
Skills
- Inventory management
- Product knowledge
- Quality assurance
- Team development
- Safety processes and procedures
- Customer service
- Customer assistance
- Effective communication
- Stock rotation
- Product organization
- Signing and pricing
- Equipment cleaning
- Friendly and personable
Languages
Tagalog
Professional
English
Professional
References
References available upon request.
Timeline
Manager
Cc Soap Suds Philippines
05.2020 - 10.2024
Assistant Manager
Imperial Appliance Plaza Philippines
11.2015 - 04.2020
Supervisor
Imperial Appliance Plaza Philippines
06.2010 - 11.2015
Credit Investigator
Imperial Appliance Plaza Philippines
02.1988 - 06.1991
Bachelor of Science - Agriculture
University of Iloilo PHILIPPINES
06.1978 - 03.1983