Cymba Melville
Brooklyn,NY
Summary
Reliable and upbeat sales rep successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Product Zone Specialist
Apple
09.2021 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient POS operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
Customer Service Representative
Con Edison
05.2018 - 03.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
James Madison High School
Brooklyn, NY06.2010
Skills
- Safety Policies and Procedures
- Retail Metrics and Goals
- Standard Operating Procedures Understanding
- POS Transactions
- Merchandising and Display
- Excellent Written and Verbal Communication
- Microsoft PowerPoint
- Sales Expertise
- Customer Relations
- Account Management
- Retail Sales Customer Service
- Microsoft Word
Timeline
Product Zone Specialist
Apple
09.2021 - Current
Customer Service Representative
Con Edison
05.2018 - 03.2022
High School Diploma -
James Madison High School
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