Cynaisha Singleton
Mansfield,TX
Summary
Customer service-oriented professional with management experience, leadership ability, strong administrative and clerical skills, and a solid understanding of the importance of accurate claims processing. Pay close attention to detail for accurate and compliant documentation and remain committed to ensuring optimal client outcomes. Strong written, verbal, and interpersonal skills for effective communication and documentation. Manage time and prioritize duties in fast-paced, multi-task environments.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate. Video Communication Platforms – Zoom, Skype, MS Teams, and Google Meet. Microsoft Office Applications – Word, Excel, and PowerPoint; Type37 WPM.
Overview
5
5
years of professional experience
Work History
Front Office Coordinator
D4C Dental Brands
Mansfield Tx
08.2024 - Current
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
Specialist / Customer Service
Apple Galleria Dallas
Dallas, TX
08.2022 - 08.2024
- Process payments and maintain visual merchandising standards
- Stay on top of news about products and initiatives, ready to apply the learning in customer interactions
- Act as a direct point of contact for customers and provide individualized sales and customer service
- Ensure that customers are assisted properly and that all their questions and concerns are addressed while adhering to company guidelines and policies
Assistant Sales Manager / Customer Service
City Gear
Beaufort, SC
06.2021 - 05.2022
- Assisted the Store Manager in controlling the assets of City Gear
- Assumed responsibility of the entire store in the absence of the Store Manager
- Helped in overall personnel recruiting, training, and evaluation
- Answered incoming phone calls, operated Point of Sale (POS) system, and met daily quotas
- Stayed focused during busy times and delegated tasks to employees to keep business running smoothly
- Addressed issues in a professional manner and resolved staff and customer service issues
Assistant Sales Manager / Customer Service
Rue21
Beaufort, SC
11.2019 - 05.2022
- Provided managerial, operational, and financial support to the Store Manager
- Drove and maximized store sales, controlled and minimized shrink, and managed payroll within budget to achieve store goal
- Ensured compliance with all company policies and procedures and followed all safety standards to ensure a safe work and shopping environment
- Helped recruit, train, develop, and retain qualified associates to ensure staffing needs were consistently met
- Opened and closed the store, assisted with the hiring process, and led by example
Education
Bachelor Of Arts - Psychology
University of Arizona Global Campus
Associate degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
01.2024
High School Diploma -
Well Branch Early College High School
Seabrook, SC01.2021
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- CMS1500 Claim Form
- Medicaid / Medicare
- Customer service
- Insurance verification
- Office management
- Patient relations
- Scheduling appointments
- Phone and email etiquette
- Time management proficiency
- Scheduling
- Data entry
Timeline
Front Office Coordinator
D4C Dental Brands
08.2024 - Current
Specialist / Customer Service
Apple Galleria Dallas
08.2022 - 08.2024
Assistant Sales Manager / Customer Service
City Gear
06.2021 - 05.2022
Assistant Sales Manager / Customer Service
Rue21
11.2019 - 05.2022
Bachelor Of Arts - Psychology
University of Arizona Global Campus
Associate degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Well Branch Early College High School