Cynthea Cottrell
Akron
Summary
Compassionate and professional Clinical Medical Assistant with over 15 years of experience in patient care and clinical documentation. Skilled in maintaining confidentiality, managing electronic health records, and facilitating effective communication between patients and healthcare providers to enhance overall care quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Cleveland Clinic Akron General
Akron, OH
01.2024 - Current
- Administered patient intake processes, ensuring accurate data collection and compliance with health regulations.
- Assisted in clinical procedures, maintaining sterile environments and supporting physicians during examinations.
- Managed electronic health records, ensuring timely updates and accurate patient information for healthcare providers.
- Implemented infection control protocols, contributing to enhanced patient safety and adherence to healthcare standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Collaborated with healthcare providers to develop individualized care plans, ensuring all patients received the best possible treatment suited to their needs.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant
Sunita Midha, MD
Akron, OH
08.2006 - 04.2022
- Educated patients on treatment plans and preventive care, enhancing understanding of medical procedures and outcomes.
- Coordinated communication between patients and medical staff, improving appointment scheduling efficiency and satisfaction.
- Streamlined inventory management of medical supplies, optimizing resource availability for daily operations.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Administered patient intake processes, ensuring accurate data collection and compliance with health regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
Education
High School Diploma -
Osbourn Park High School
Manassas, VAMedical Assistant - Medical Assistant
Akron Institute/Herzing Unive
Akron, OHSkills
- HIPAA compliance
- Immunization administration
- Vital signs monitoring
- Medical history recording
- Medical office procedures
- Patient intake process
- Clinical documentation
- Examination preparation
- Specimens collection and processing
- Professionalism and ethics
- Physician support
- Inventory management
- Healthcare software usage
- Medical terminology
- Adaptable and flexible
- Direct care
- Patient care coordination
- Patient assessment
- Medical equipment operation
- Office equipment maintenance
- Anatomy and physiology
- Clinical applications
- Medical procedure assistance
- Electronic health records management
- Medical history intake
- Medical terminology proficiency
- Vital signs measurement
- Data entry
- Medical records management
- Maintaining confidentiality
- Direct patient care
- CPR
- EMR / EHR
- First aid
- Patient flow management
- Patient management
- Simple dressings
- Complex Problem-solving
- Reliable team player
- Professional bedside manner
- Procedure assistance
- Customer service
- Patient relations
- Compassionate
- Compassionate caregiver
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Clinical Medical Assistant
Cleveland Clinic Akron General
01.2024 - Current
Medical Assistant
Sunita Midha, MD
08.2006 - 04.2022
High School Diploma -
Osbourn Park High School
Medical Assistant - Medical Assistant
Akron Institute/Herzing Unive