Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Cyndi Flanders
El Cajon,CA
Work Preference
Summary
Customer service professional with extensive experience in improving client satisfaction and efficiently resolving issues. Demonstrated success in managing operations and fostering strong relationships with policyholders. Proven ability to enhance service delivery and drive customer loyalty through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service/Insurance Agent
State Farm Nathan Zurek
San Diego, California
03.2025 - Current
- Fostered and upheld strong connections with policyholders and prospects.
- Guided clients in choosing optimal insurance coverage options.
- Facilitated efficient processing of policy applications, renewals, and claims
- Leveraged CRM software to optimize client information management and enhance communications.
- prepared paperwork such as applications, endorsements, renewals, cancellations, or other forms dictated by legal or corporate standards.
- Addressed customer inquiries and issues to enhance service quality.
- Executed timely processing of payments received from clients according to established procedures.
- Calculated premiums and established payment methods for efficient customer transactions.
Processed customer payments and issued receipts promptly to ensure accuracy.
Grandma
Grandchildren
San Diego, California
06.2024 - 03.2025
- provide care for grandchildren
- meal preparation and housekeeping
- engaging children
Assistant Store Manager
Bicycle Discovery
San Diego, California
05.2022 - 06.2024
- Supported customers in choosing bicycles and accessories aligned with individual preferences.
- Supervised inventory control and structured stock for efficient retrieval and sales.
- Coached new team members in store policies and customer service techniques.
- Designed engaging merchandise displays to boost customer interaction.
- Organized daily staff schedules to guarantee optimal coverage during peak hours.
- Managed customer complaints efficiently to ensure elevated satisfaction rates.
- Executed comprehensive opening, closing, and shift change functions to uphold daily operational standards.
- Allocated duties among staff, emphasizing the importance of goal alignment and priority setting.
- Utilized exceptional verbal skills to engage customers in meaningful conversations and accurately assess needs and requirements.
Office Manager
Re-Bath of Southern California
San Diego, California
12.2015 - 05.2022
- Managed daily office operations and maintained a productive work environment.
- Coordinated staff schedules to optimize resource allocation and enhance team workflow.
- Managed inventory and procured office supplies to maintain operational efficiency.
- Trained new employees on company policies and office procedures.
- Developed and maintained relationships with vendors for service agreements.
- Conducted regular staff meetings to discuss updates and address concerns.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and coordinated bathroom installations to ensure timely project completion.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted in recruiting, onboarding and training new employees.
- Analyzed and compiled reports requested by management.
- Oversaw resolution of customer issues resulting in enhanced client relationships.
Education
GED -
Rolling Meadows High School
Rolling Meadows, ILSkills
- Claims management
- Policy processing
- Policy analysis
- Premium calculation
- Insurance regulation compliance
- CRM software proficiency
- Customer relationship management
Certification
- Property and casualty insurance license
Timeline
Customer Service/Insurance Agent
State Farm Nathan Zurek
03.2025 - Current
Grandma
Grandchildren
06.2024 - 03.2025
Assistant Store Manager
Bicycle Discovery
05.2022 - 06.2024
Office Manager
Re-Bath of Southern California
12.2015 - 05.2022
GED -
Rolling Meadows High School