Keasia Watkins
Summary
Experienced Work From Home Agent, ready to obtain a position with a reputable company where I can utilize my skills and abilities. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Agent
Progressive
09.2025 - 01.2026
- Assisted clients in selecting appropriate auto insurance policies based on individual needs and preferences.
- Evaluated and processed policy applications for accuracy and compliance with regulations.
- Provided guidance on claims processes, ensuring timely resolution of customer inquiries.
- Conducted policy reviews to identify coverage gaps and recommend adjustments for optimal protection.
Remote Customer Service Associate
Cvs
12.2024 - 06.2025
- Assisted customers with inquiries, providing prompt and accurate information on products and services.
- Resolved customer complaints effectively, ensuring a positive shopping experience.
- Handled cash transactions and maintained accurate records of sales activities.
- Collaborated with team members to streamline processes, enhancing service efficiency.
Healthcare Customer Service Representative
Humana- Remote
09.2023 - 11.2024
- Updated system with order specifics and customer details, preferences, and billing information.
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Assisted in checking patient's insurance eligibility prior to their appointment.
Inside Sales Representative
ADT-Remote
10.2022 - 08.2023
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed and implemented strategies to increase sales volume.
- Provided product information and demonstrations to customers via phone and online platforms.
- Contacted new and existing customers to discuss product and service solutions.
Customer Service Representative
Amazon- Remote
11.2021 - 09.2022
- Managed high-volume of inbound and outbound customer calls.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Kings Fork High School
05-2020
Skills
- Customer support experience
- claims management
- HIPAA regulations adherence
- Data entry skills
- Account updating
- Team collaboration
- Attentive listening
- Oral and written communication
- Excel proficiency
- Refund processing
- Client support
- Project coordination
- Professional demeanor
- Flexibility in change
- CRM strategy
References
Available Upon Request
Timeline
Remote Customer Service Agent
Progressive
09.2025 - 01.2026
Remote Customer Service Associate
Cvs
12.2024 - 06.2025
Healthcare Customer Service Representative
Humana- Remote
09.2023 - 11.2024
Inside Sales Representative
ADT-Remote
10.2022 - 08.2023
Customer Service Representative
Amazon- Remote
11.2021 - 09.2022
High School Diploma -
Kings Fork High School