Cyndi Jenkins
Bronx
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Maximus
Indianapolis
10.2025 - Current
- Assisted customers with inquiries and provided timely solutions.
- Managed customer accounts using CRM software for efficient service delivery.
- Resolved escalated issues to ensure customer satisfaction and retention.
- Documented customer interactions for accurate record-keeping and follow-up.
- Conducted surveys to gather feedback on service quality and improvements.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Updated and maintained databases with current information.
CSR - Customer Service Representative
Sedgwick
New York
01.2015 - 02.2023
- Member services and provider credentialing
Child Care Assistant
STEPPING STONES ACADEMY
New York
07.2010 - 12.2015
- Childcare care teacher helped with feeding teaching out door activities
Education
High school diploma -
Theodore Roosevelt High School
New York, NYSkills
- Classroom management
- Early childhood education
- Teaching
- Toddler care
- Math
- Childcare
- Customer relationship management
- Issue resolution
- Account management
- CRM software
- Customer feedback analysis
- Customer service
- Communication skills
- Time management
- Conflict resolution
- Quality assurance
- Problem solving
- Attention to detail
- Stress management
- Team collaboration
- 10-key
- Training development aptitude
- Data collection
- Calm demeanor
- Inbound and outbound calling
- Call management
- Researching
- Information security
- Medical terminology
- Call center operations
- Empathy and patience
- Staff education and training
- Problem resolution
- Appointment scheduling
- Microsoft office expertise
Certification
Certified Provider Credentialing Specialist
Timeline
Customer Service Representative
Maximus
10.2025 - Current
CSR - Customer Service Representative
Sedgwick
01.2015 - 02.2023
Child Care Assistant
STEPPING STONES ACADEMY
07.2010 - 12.2015
High school diploma -
Theodore Roosevelt High School