Cyndi Spellman
Parrish,FL
Summary
Clinical operations professional with proven track record in managing complex healthcare projects and optimizing clinical workflows. Skilled in regulatory compliance, process improvement, and resource management. Known for fostering team collaboration and adapting to evolving needs, consistently delivering measurable results. Strong analytical skills, strategic thinking, and effective communication enable success in driving operational excellence.
Overview
11
11
years of professional experience
Work History
Board Certified Hearing Instrument Specialist
Hear USA
Sarasota, FL
03.2022 - Current
- Tested hearing with complete audiological examinations.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Training of new Hearing Aid Specialists.
Board Certified Hearing Instrument Specialist
Hometown Hearing Centers
Sarasota, FL
05.2021 - 03.2022
- Tested hearing with complete audiological examinations.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated clients about how to properly use, maintain and store devices.
- Used marketing and sales strategies to promote business and increase revenue.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Counseled patients and families on communication strategies and effects of hearing loss.
Board Certified Hearing Instrument Specialist
Starkey Hear Care
Palmetto, FL
02.2020 - 01.2021
- Used marketing and sales strategies to promote business and increase revenue.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Tested hearing with complete audiological examinations.
- Educated clients about how to properly use, maintain and store devices.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Took ear impressions and molds, ordered instruments and fitted devices, making adjustments for comfort and optimal functionality.
- Planned individually-designed treatment programs to restore more seamless communication and improve hearing ability.
- Collaborated with primary care physicians and otolaryngologists to initiate mutually beneficial referral programs.
Hearing Aid Specialist
Florida Medical Hearing Centers
Lakeland, United States
03.2016 - 02.2020
- Supported marketing programs and campaigns with content and messaging to drive demand
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Hearing deficits, protecting company reputation and loyal client base
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Developed and grew leads through repeat business and customer referrals
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Patient Care Coordinator
Armand's Hearing
Bradenton, Florida
07.2015 - 03.2016
- Delivered excellent patient experiences and direct care
- Maintained accurate and detailed inventories to keep sufficient supplies
- Performed in advisory resource capacity by providing patient and family care expertise
- Worked with patients to ensure effective scheduling of tests and procedures
- Resolved issues such as billing or communication problems that could affect care
Education
High School Diploma -
Palmetto High School
Palmetto, FLHearing Instrument Sciences
International Hearing Society
FloridaSkills
- Hearing aids knowledge
- Fitting hearing aids
- Meeting the needs of each individual patient
- Computer-aided support
- Established steady grass roots event to build strong leads
- Ability to close deals
- HCP Training
Timeline
Board Certified Hearing Instrument Specialist
Hear USA
03.2022 - Current
Board Certified Hearing Instrument Specialist
Hometown Hearing Centers
05.2021 - 03.2022
Board Certified Hearing Instrument Specialist
Starkey Hear Care
02.2020 - 01.2021
Hearing Aid Specialist
Florida Medical Hearing Centers
03.2016 - 02.2020
Patient Care Coordinator
Armand's Hearing
07.2015 - 03.2016
High School Diploma -
Palmetto High School
Hearing Instrument Sciences
International Hearing Society