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Detail-oriented professional with experience in data entry, chat and email support, and medical records coordination. Demonstrated success in managing high-volume data processing. Maintaining 99% accuracy in electronic health record updates, and handling sensitive patient information in compliance with HIPAA standards. Skilled in insurance verification, live chat communications, and resolving patient and client inquiries through digital platforms. Proven ability to streamline operations, reduce errors, and support efficient administrative workflows in healthcare and insurance settings.

Accomplished and highly dedicated Specialty Pharmacy Coordinator, HIV Test Counselor, and Pharmacy Technician with over 17 years of experience delivering high-impact pharmacy support across specialty clinics, hospitals, retail, mail-order, and 340B programs. Recognized for seamlessly integrating clinical knowledge with operational excellence to improve patient access, drive medication adherence, and elevate quality of care—especially within underserved and high-risk populations. Exceptional at coordinating multidisciplinary care, navigating complex insurance landscapes, and mentoring pharmacy teams to exceed performance standards. Passionate about advancing health equity through culturally competent care, education, and leadership that makes a measurable difference in both individual lives and community outcomes.

I am a data focused professional with experience analyzing healthcare claims data, auditing to identify issues, and improving operational workflows. Skilled in SQL, Excel, Tableau, and R for data analysis, reporting, and visualization. Proven ability to improve accuracy, streamline processes, and consistently exceed performance expectations in a remote environment. Driven, disciplined, and coachable with a strong desire to continue to grow in data analytics.

Over the years, I have acquired relevant skills and experience, which I shall bring to your organization. I have also worked tirelessly on my communication abilities and teamwork skills, which I will put to use in my future career. I take pride in assisting people with issues if I have all the tools, I go above and beyond, building rapport, communication and listening skill with customers.

Cynithia Merchant

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Pharmacy Care Coordinator

PATIENT FINANCIAL SERVICE REPRESENTATIVE

CARE NAVIGATOR II

PATIENT CARE SPECIALIST

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High school Diploma -

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Pharmacy Care Coordinator

PATIENT FINANCIAL SERVICE REPRESENTATIVE

CARE NAVIGATOR II

PATIENT CARE SPECIALIST

High school Diploma -

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