Heather Carlson
Odessa,TX
Summary
Detail-oriented professional with experience in data entry, chat and email support, and medical records coordination. Demonstrated success in managing high-volume data processing. Maintaining 99% accuracy in electronic health record updates, and handling sensitive patient information in compliance with HIPAA standards. Skilled in insurance verification, live chat communications, and resolving patient and client inquiries through digital platforms. Proven ability to streamline operations, reduce errors, and support efficient administrative workflows in healthcare and insurance settings.
Overview
3
3
years of professional experience
Work History
Pharmacy Care Coordinator
Cencora
09.2024 - Current
- Reduced prescription entry errors by 20% by implementing a double-check workflow, achieving a 99% accuracy rate in medication processing.
- Enter and maintain detailed patient prescription records in the pharmacy management system while adhering to HIPAA and regulatory compliance.
- Communicate with patients via email and phone to clarify prescription details, process refill requests, and address medication inquiries.
- Support pharmacy operations by managing data entry for prescription returns, prior authorizations, and third-party billing issues.
- Collaborate with pharmacists to verify data integrity in electronic health records (EHR), ensuring medication delivery and compliance with privacy policies.
Engagement Center Representative
Advocate Aurora Health Care
06.2023 - 03.2024
- Improved data entry accuracy by 15% through consistent use of Epic
EHR and cross-verification protocols, significantly reducing patient record discrepancies. - Handled over 200 daily patient interactions via phone and live chat, updating personal information and verifying insurance in real-time.
- Scheduled and rescheduled patient appointments across departments, ensuring seamless coordination and accurate calendar management.
- Verified patient eligibility, uploaded referral documentation, and processed authorizations with attention to detail and HIPAA compliance.
- Maintained detailed medical records and case notes while resolving service inquiries, ensuring all updates were properly reflected in patient files.
Customer Service Representative- Part Time
Guardian Life Insurance
07.2022 - 02.2023
- Achieved a 96% customer satisfaction rate by efficiently processing
- FMLA and disability claims and delivering timely updates via email and chat support.
- Accurately entered and tracked claim details and supporting documents, ensuring compliance with federal and state leave policies.
- Responded to inquiries through email and internal messaging platforms, resolving escalations and verifying sensitive insurance data.
- Maintained organized digital records of claims, approvals, and correspondence, supporting a smooth audit process.
- Supported administrative teams with back-end documentation and real-time data input, contributing to efficient claim resolution workflows.
Education
High School Diploma -
Hawkins High School
Hawkins, TX06.2008
Skills
- Data Entry
- Email Support
- Live Chat Systems
- Medical Records Management
- Electronic Health Records (EHR)]
- Patient Scheduling
- Insurance Verification
- Data Accuracy
- Information Security
- HIPAA Compliance
- Healthcare Administration
- High-Volume Inquiries
- Appointment Management
- Document Handling
- Claim Support
- Authorization Processing
- CRM Systems
- Call Documentation
- Customer Service
- FMLA & PFML Support
- Disability Claims
- Data Management
- Microsoft Office
- Multitasking
- Problem Solving
- Confidentiality Handling
- Team Collaboration
- Communication Skills
- Time Management
- Information Verification
- Process Improvement
Attention to Detail - Administrative Support
- Remote Work Tools
Timeline
Pharmacy Care Coordinator
Cencora
09.2024 - Current
Engagement Center Representative
Advocate Aurora Health Care
06.2023 - 03.2024
Customer Service Representative- Part Time
Guardian Life Insurance
07.2022 - 02.2023
High School Diploma -
Hawkins High School
Similar Profiles
Lynn FordLynn Ford
Master Data Management at CencoraMaster Data Management at Cencora
LaSonja LearyLaSonja Leary
Quality Analyst at CencoraQuality Analyst at Cencora
Helen JacksonHelen Jackson
Clinical Operations Analyst at CENCORAClinical Operations Analyst at CENCORA
Maribel HernandezMaribel Hernandez
Digital Sales Manager at CBS7Digital Sales Manager at CBS7
Jayleigh BreedingJayleigh Breeding
Assistant Salon Manager at Sun Tan CityAssistant Salon Manager at Sun Tan City