Cynne` Harris
Smyrna
Summary
I am very well versed in the hospitality industry with a solid foundation in delivering superior guest experiences and personalized service. I have built a reputation for building strong team camaraderie, consistently achieving high levels of guest satisfaction, and going above and beyond others expectations of me . In addition, I am known for my adaptability and reliability in dynamic environments, with excellent communication and problem-solving skills. With these skills and should I be given the opportunity to collaborate, I believe I can be a great addition to the team.
Overview
5
5
years of professional experience
Work History
Guest Experience Associate/ Captain
State Farm Arena
06.2023 - Current
- At State Farm Arena my job responsibilities are to check in guests and escort them to seats, answer questions, solve problems, and create an overall comfortable environment for our guests.
- Enhanced guest satisfaction through effective communication and problem resolution strategies.
- Coordinated special events, ensuring seamless operations and exceptional service delivery.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Party Host/Front Desk/supervisor
Sky Zone
06.2022 - Current
- Coordinated and executed engaging party activities for diverse age groups.
- Managed event logistics, ensuring seamless transitions between scheduled activities.
- Oversaw daily operations, ensuring efficiency and compliance with company policies.
- Trained and mentored team members on best practices in workflow management.
- Analyzed operational data to identify trends and make informed decisions for resource management.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Receptionist
AnswerMTI
03.2022 - 06.2022
- Managed multi-line phone systems to efficiently handle high call volumes
- Managed multiple tasks and met time-sensitive deadlines.
- Coordinated appointment scheduling and maintained accurate calendars for management
- Streamlined communication between departments, enhancing information flow
- Resolved customer inquiries and concerns with a focus on satisfaction and resolution
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service
Publix
01.2021 - 03.2022
- Provided exceptional customer service by promptly resolving issues and complaints.
- Provided excellent customer service for positive experiences and returning patrons.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Assessed and resolved customer service problems and executed solutions.
- Provided excellent customer service, consistently receiving positive feedback from customers.
Education
Bachelor of Science - Biomedical Sciences
Georgia State University
Atlanta, GA05-2027
High School Diploma -
Campbell High School
Smyrna, GA05.2023
Skills
- Exceptional communication
- Guest relations
- Complaint handling
- Feedback collection
- Strong interpersonal skills
- Detail-oriented
- Conflict resolution
- Event planning
- Adaptability and flexibility
- Analytical thinking
Accomplishments
- Supervised team of 20 staff members.
- Achieved better efficiency by introducing strategies for a more cohesive check in process and accommodation.
- Documented and resolved many communication issues which led to the improvement of the facility as well as the guest experience.
Languages
Spanish - Intermediate
Japanese - Beginner
Timeline
Guest Experience Associate/ Captain
State Farm Arena
06.2023 - Current
Party Host/Front Desk/supervisor
Sky Zone
06.2022 - Current
Receptionist
AnswerMTI
03.2022 - 06.2022
Customer Service
Publix
01.2021 - 03.2022
Bachelor of Science - Biomedical Sciences
Georgia State University
High School Diploma -
Campbell High School