Cynteria Taylor
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Victoria Secret
Memphis , TN
02.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
Picker Packer
Medtronics, Inc.
Memphis , TN
05.2019 - 03.2022
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Labeled packages accurately with destination addresses for shipping purposes.
- Reported any damaged products to supervisor immediately upon discovery.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Used handheld scanners to key in data for packages.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Housekeeping Room Attendant
Staybridge Suites Hotel
Memphis , TN
07.2017 - 04.2019
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Inspected all assigned rooms upon completion of cleaning duties.
- Responded promptly to requests from guests and other departments.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed trash from rooms and replaced liners to wastebaskets.
Education
High School Diploma -
Craigmont High School
Memphis, TN05-2016
Skills
- Inbound and Outbound Calling
- Data Entry
- Data Collection
- Scheduling
- Guest Relations
- Maintenance Coordination
- Customer service-focused
- Safe Chemical Handling
- Attention to Detail
- Product Packaging
- Warehouse Safety
- Shipping and receiving
- Order Picking
- Order Fulfillment
- Product Knowledge
- Call Management
- Reading Comprehension
- Complaint Handling
- Active Listening
- Product Sales
Timeline
Customer Service Representative
Victoria Secret
02.2023 - 03.2024
Picker Packer
Medtronics, Inc.
05.2019 - 03.2022
Housekeeping Room Attendant
Staybridge Suites Hotel
07.2017 - 04.2019
High School Diploma -
Craigmont High School