Summary
Overview
Work History
Education
Skills
Landscaping
Timeline
Generic

Cynthia Adkison

Snellville,GA

Summary

Experienced Customer Advisor II with over 5 years of experience in customer complaint resolution, telephone, email, and chat communications. Enthusiastic to bring proven skills and customer avidity to a Customer Service Team. Flexible to work varied schedules, including nights some weekends, and holidays.

Overview

16
16
years of professional experience

Work History

Online Advisor II, Customer Service / AARP Project

Concentrix CVG Customer Management Group
08.2021 - Current
  • Achieved above goal per quarterly report. Maintained above goal in Customer satisfaction survey rating.
  • Resolved escalated customer issues to ensure minimized wait times for queries related to account management.
  • Participated in development of Project training tool Chat-bot for implementation of Best Practices a customer service tool.
  • Educating members on account products and service options and capabilities.
  • Assisted members with navigating internal member systems and organization website to effect informative and positive experience.
  • Achieved and awarded incentives and bonuses through project metrix.

Advisor I, Customer Service / Comcast Project

Concentrix CVG Customer Management Group
06.2019 - 08.2021
  • Analyzed and resolved customer technical issues with definitive resolution.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • Provided guidance through sales strategies to clients
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept accurate records to document customer service actions and discussions.

Financial Customer Service Representative

Georgia Department Of Revenue
09.2009 - 09.2011
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with staff.
  • Maintained up-to-date knowledge of corporate tax service changes.
  • Promptly responded to inquiries and requests from management.
  • Cross-trained and provided back up for corporate tax services.

Education

Department of Technical And Adult Education
Atlanta, GA
04.1983

Skills

  • Customer Support
  • Call Center Operations
  • Inbound/Outbound Support
  • Product Support
  • Escalations/Retention
  • Salesforce
  • Team Goals
  • Sales and Upselling
  • Avaya
  • Genesys Cloud

Landscaping

I enjoy and find very relaxing and therapeutic landscaping. Landscaping for me is the act of taking an ordinary and plain space and creating something beautiful that I, my family and friends enjoy getting together and spending time in..

Timeline

Online Advisor II, Customer Service / AARP Project

Concentrix CVG Customer Management Group
08.2021 - Current

Advisor I, Customer Service / Comcast Project

Concentrix CVG Customer Management Group
06.2019 - 08.2021

Financial Customer Service Representative

Georgia Department Of Revenue
09.2009 - 09.2011

Department of Technical And Adult Education

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Cynthia Adkison