Cynthia Alford
Collingswood
Overview
19
19
years of professional experience
Work History
Customer Experience Manager
Victoria Secret
King Of Prussia, PA
11.2022 - Current
- Developed and implemented customer feedback systems to enhance service quality and satisfaction.
- Analyzed customer data to identify trends and recommend improvements in service delivery.
- Collaborated with cross-functional teams to design and execute customer experience initiatives.
- Implemented training initiatives focused on effective customer engagement strategies and relationship-building methodologies for staff development.
Assistant Manager of Operations
Victoria Secret
Springfield PA
04.2021 - 12.2021
- Managed daily operations to ensure seamless store functionality and customer satisfaction.
- Coordinated staff schedules and training programs to optimize team performance and service delivery.
- Implemented comprehensive inventory management strategies aimed at enhancing product availability while minimizing stock discrepancies.
- Analyzed sales data to identify trends, informing promotional strategies and improving merchandise placement.
Brand Operations Manager
Victoria Secret
Moorestown, NJ
01.2019 - 04.2021
- Implemented innovative merchandising strategies to maximize in-store visibility and drive customer conversion.
Merchandise Manager
Victoria Secret
Moorestown, NJ
01.2017 - 01.2019
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
Merchandise Supervisor
Victoria Secret
Moorestown, NJ
05.2015 - 01.2017
- Enhanced customer shopping experience through effective visual merchandising techniques and store layout optimization.
Cash Wrap Lead
Victoria's Secret & PINK
Cherry Hill, NJ
09.2013 - 01.2015
- Supervised cash wrap operations, ensuring optimal customer service and efficient transaction processing.
Sales and Support Associate
Victoria's Secret & PINK
Cherry Hill, NJ
04.2007 - 09.2013
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
Bachelor of Science - Law And Justice
Rowan University
Glassboro, NJ05.2013
Skills
efficient customer service on sales floor
Urgent to the customer
Best Communication skills with SLT team and associates
Development of associate through consistent feedback using tools of co
Managing store expertise with visual standards
Timeline
Customer Experience Manager
Victoria Secret
11.2022 - Current
Assistant Manager of Operations
Victoria Secret
04.2021 - 12.2021
Brand Operations Manager
Victoria Secret
01.2019 - 04.2021
Merchandise Manager
Victoria Secret
01.2017 - 01.2019
Merchandise Supervisor
Victoria Secret
05.2015 - 01.2017
Cash Wrap Lead
Victoria's Secret & PINK
09.2013 - 01.2015
Sales and Support Associate
Victoria's Secret & PINK
04.2007 - 09.2013
Bachelor of Science - Law And Justice
Rowan University