Cynthia Allen
Westerville,OH
Summary
Experienced retail professional, with additional experience in administration and healthcare setting with a track record of meeting daily sales goals, training staff, and improving customer experiences. Skilled in communication, problem solving, and adaptability, with a focus on building productive teams, supporting store procedures, and delivering reliable results in high-volume environments.
Overview
8
8
years of professional experience
Work History
Retail Sales Leader
Express
Columbus, OH
09.2025 - Current
- Analyzed, developed, and implemented strategies that consistently met or exceeded daily sales targets for high-volume location.
- Coached and developed associates to enhance customer satisfaction and reinforce Express brand values.
- Managed time effectively to resolve customer issues with knowledgeable and friendly service, promoting high customer satisfaction.
- Provide excellent customer satisfaction in a fast-paced environment while multitasking multiple tasks/customers simultaneously.
- Ensured store operations adhered to Express procedures during opening and closing.
Retail Assistant Manager
Buff City Soap
Columbus , OH
06.2021 - 03.2023
- Trained staff on product knowledge, PPE use, and safety procedures to ensure compliance and improve customer service.
- Resolved guest concerns and supported positive in-store shopping experiences.
- Acted as liaison between store leadership and vendors to coordinate inventory replenishment and operational needs.
- Developed and managed social media content to enhance public awareness of store promotions.
Patient Access Representative (Keyholder)
Nationwide Children's Hospital
Columbus, OH
12.2018 - 11.2020
- Verified insurance eligibility and benefits prior to scheduled patient visits to facilitate smooth billing and appointment scheduling
- Registered pediatric patients for Nationwide Children's Hospital services using Epic software to ensure accurate patient information and streamline the check-in process
- Collected demographic, financial, and consent information from families to maintain compliance and support patient care
- Managed patient appointments efficiently, scheduled followup appointments, intake appointments or referrals for physicians
Education
High School Diploma -
Independence High School
Columbus, OH06-2007
Some College (No Degree) - Business Administration
Strayer University
RemoteSome College (No Degree) - Business Administration And Management
DeVry University
New York, NYSkills
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Adaptability and flexibility
- Excellent communication
Accomplishments
- Top Performer In District
- Employee Of The Month
- Honor Roll
- Employee Reconition From Customers To Company
Timeline
Retail Sales Leader
Express
09.2025 - Current
Retail Assistant Manager
Buff City Soap
06.2021 - 03.2023
Patient Access Representative (Keyholder)
Nationwide Children's Hospital
12.2018 - 11.2020
High School Diploma -
Independence High School
Some College (No Degree) - Business Administration
Strayer University
Some College (No Degree) - Business Administration And Management
DeVry University