Tiffany Bruley
Vancouver,WA
Summary
Motivated and personable professional seeking a customer service or account management position within a company that values experience and offers opportunities for skill development. With a strong dedication to providing exceptional service, thrives in collaborative environments and enjoys working with diverse individuals. Helpful nature and pleasant demeanor contribute to creating positive interactions and fostering lasting relationships with customers and colleagues alike.
Overview
14
14
years of professional experience
Work History
Retail Sales Leader
Lane Bryant
Portland, OR
12.2020 - Current
- Increased customer engagement to drive interest and boost sales opportunities.
- Assist with training staff
- Supervise on shift employees
- Collaborate with management on setting and achieving team-specific goals
- Process inventory and floor sets based on current trends, availability of new products and customer interest
- Display merchandise to maximize purchasing appeal
- Organize sales and product demonstrations - “Lane Stylist Appointments”
- Interact with customers and resolve complaints or grievances
- Make sure clients have an amazing experience while shopping with us.
Commercial lines account manager
Davidson & Associates Insurance
Vancouver
07.2021 - 03.2023
- Assess potential client operations and needs
- Review and submit new client applications
- Client retention, including policy inquiries and renewal quoting
- Analyze carrier renewal offers and policies
- Create quote and renewal client proposals
- Consistent, accurate, and timely client communications
- Ensure timely preparation of binders and certificates of insurance
- Enter all new and renewal policies and bonds in database
- Verify classification codes for policy rating and accuracy
- Assess contractor and subcontractor agreements for liability compliance
- Maintain client records utilizing Applied Systems, TAM program
- Manage $1.3 million in premium volume
- Currently brokering all commercial lines in 30 states.
Customer Service Specialist
State Farm
Vancouver
12.2010 - 12.2017
- Incoming calls
- Account Management
- Billing Specialist
- Payment Handling.
Customer Service Specialist
Evergreen Insurance
Vancouver
05.2014 - 01.2015
- Incoming calls
- Account Management
- Billing Specialist
- Payment Handling.
Customer Service Specialist
State Farm
Vancouver
08.2012 - 03.2014
- Incoming calls
- Billing Specialist
- Payment Handling.
Education
General -
Evergreen High School
Vancouver, WA06.2004
Skills
- P&C & Life Licenses
- AINS Designation
- Problem-Solving
- Time Management
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Multitasking Abilities
- Relationship Building
- Excellent Written and Verbal Communication
- Store operations
- Customer Service
- Management
- Upselling strategies
- Problem-solving abilities
- Organizational Skills
Timeline
Commercial lines account manager
Davidson & Associates Insurance
07.2021 - 03.2023
Retail Sales Leader
Lane Bryant
12.2020 - Current
Customer Service Specialist
Evergreen Insurance
05.2014 - 01.2015
Customer Service Specialist
State Farm
08.2012 - 03.2014
Customer Service Specialist
State Farm
12.2010 - 12.2017
General -
Evergreen High School