Microsoft Office
Nicole Ramirez
Clearwater
Summary
Dynamic leader with a proven track record at American Eagle Outfitters, Inc, adept in sales strategy development and employee performance management. Excelled in enhancing brand awareness and customer service, significantly boosting sales through innovative approaches. Skilled in critical thinking and effective communication, consistently exceeding sales goals by fostering team excellence and leveraging key performance indicators.
Overview
7
7
years of professional experience
Work History
Retail Sales Leader
American Eagle Outfitters, Inc
07.2022 - Current
- Developed multiple sales strategies to address range of project and customer types.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Increased customer engagement to drive interest and boost sales opportunities.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Production Supervisor
Kilwins Chocolates & Ice Cream
03.2018 - 10.2021
- Established clear priorities and production quality standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Monitored food preparation, production, and plating for quality control.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Defined and developed clear expectations to achieve highest standards of retail food service execution.
Education
Associate of Science - Business Administration
St. Petersburg College
Clearwater, FL05.2025
Skills
- Critical Thinking
- Verbal and written communication
- Time Management
- Key Performance Indicators
- Employee Performance Management
- Complex Problem-Solving
- Business Development
Software
Timeline
Retail Sales Leader
American Eagle Outfitters, Inc
07.2022 - Current
Production Supervisor
Kilwins Chocolates & Ice Cream
03.2018 - 10.2021
Associate of Science - Business Administration
St. Petersburg College
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