Mary Dawson
Sales Professional, Leader
West Bloomfield,MI
Overview
29
29
years of professional experience
Work History
Retail Sales Leader
Helzberg Diamonds
Westland, MI
06.2004 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Increased customer engagement to drive interest and boost sales opportunities.
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
- Mentored and trained [Number] sales associates for two store locations.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Key Holder Leader
Bare Essentuals
Novi, MI
11.2011 - 11.2012
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Received and counted money.
- Completed store opening and closing procedures.
- Rotated stock according to dates and protocols.
- Accepted and processed customer returns.
Customer Service Associate
Jared, The Galleria Of Jewelry
Novi, MI
06.2008 - 07.2011
- Executes excellent sales floor merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Automotive Finance Manager
Courtesy Dodge/Rose City Ford/Windsor Honda
Windsor, Ontario, Canada
01.1994 - 10.2000
- Explained very technical financial information to applicants in easy to understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Compiled closing packages for drafting and presentation accuracy.
- Monitored pipelines to track and log status of loans.
- Handled [Number] calls per day to address customer inquiries and concerns.
Education
Psychology
University of Windsor
Windsor Ontario CanadaSkills
Team Building
Store presentation
Sales expertise
Training and mentoring
Productivity maximization
Organization
Cash register operation
Teamwork and Collaboration
Multitasking Abilities
Microsoft applications proficiency
Good Telephone Etiquette
Cultural Awareness
Excellent Communication
Decision-Making
Critical Thinking
Dependable and Responsible
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Key Holder Leader
Bare Essentuals
11.2011 - 11.2012
Customer Service Associate
Jared, The Galleria Of Jewelry
06.2008 - 07.2011
Retail Sales Leader
Helzberg Diamonds
06.2004 - Current
Automotive Finance Manager
Courtesy Dodge/Rose City Ford/Windsor Honda
01.1994 - 10.2000
Psychology
University of Windsor