Sonya Quintana
Summary
Accomplished Assistant Store Manager with more than 17 years working in the retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating a positive working environment. Pursuing a similar role where a strong background in the Retail Industry will be highly valued.
Overview
25
25
years of professional experience
Work History
Retail Sales Leader
Ralphs Grocery
Corona, California
05.2023 - Current
- Led daily operations to ensure smooth customer experiences and efficient service.
- Trained and mentored new team members on sales techniques and store policies.
Assistant Store Manager
Sam's Club
Thorton, CO
01.2012 - 02.2018
- Worked with the General Manager to improve operations, sales and profitability
- Monitored security and handled incidents in a calm and professional manner.
- Coached the team on effective upselling and cross-selling methods.
- Recognized problem areas and effectively reduced errors to increase profit margins.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained and managed department managers in customer service and sales techniques.
- Recruited, interviewed and hired individuals which would add value to the team while bringing a wealth of experience.
- Conducted store inventories once per quarter.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Worked with the management team to implement the proper division of responsibilities.
- Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Staff scheduling
- Merchandising and display
- Mentoring and coaching
- Relationship building and management
- Ensured that all employees within the department presented a positive, exemplary image to customers.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Responded to customer concerns with friendly and knowledgeable service.
- Communicated clear expectations and goals to each team member.
- Supervised team of 68 staff members.
- Exceeded team sales goals in 2017.
Department Manager
Wal-mart Stores Inc.
San Jacinto, CA
03.2001 - 02.2012
Skills
- Staff scheduling
- Merchandising and display
- Mentoring and coaching
- Relationship building and management
Accomplishments
- Ensured that all employees within the department presented a positive, exemplary image to customers
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Priced merchandise, stocked shelves and took inventory of supplies
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Responded to customer concerns with friendly and knowledgeable service
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Communicated clear expectations and goals to each team member
- Supervised team of 68 staff members
- Exceeded team sales goals in 2017
Timeline
Retail Sales Leader
Ralphs Grocery
05.2023 - Current
Assistant Store Manager
Sam's Club
01.2012 - 02.2018
Department Manager
Wal-mart Stores Inc.
03.2001 - 02.2012