Jeremy Fullmer
Grand Rapids,MI
Summary
Customer service leader with extensive experience in retail and hospitality sectors. Proven ability to build strong customer relationships and drive team performance to exceed expectations. Seeking opportunities to leverage skills and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Retail Sales Leader
Orvis
Grand Rapids, Michigan
07.2025 - Current
- Drove team performance towards sales targets through effective coaching and motivation.
- Strengthened customer loyalty initiatives to increase repeat engagement rates.
- Implemented real-time coaching techniques that significantly boosted team productivity.
- Enhanced repeat business by nurturing strong customer relationships and loyalty programs.
Restaurant Manager
Two Guys Brewing
Wyoming, Michigan
02.2023 - 06.2025
- Coordinated staff schedules, guaranteeing fulfillment of business needs while promoting employee work-life balance.
- Evaluated customer feedback to identify areas for improvement and enhance overall experience.
- Led team meetings to communicate expectations, provide feedback, and foster a collaborative environment.
Beer Manager
Mountain Village Resort
Stanley, Idaho
05.2019 - 10.2022
- Managed inventory levels to ensure optimal stock availability and reduce waste.
- Coordinated beer tasting events to enhance customer engagement and promote new selections.
- Implemented quality control measures to maintain high standards for all beer offerings.
- Developed relationships with local breweries to source unique and seasonal beers.
Education
Bachelor of Arts - Education
Indiana University, South Bend
South Bend, INSkills
- Sales strategy and inventory management
- Customer relationship management
- Team performance enhancement
- Inventory management
- Staff scheduling
- Conflict resolution
- Problem solving
- Effective communication
- Real-time coaching
- Customer loyalty programs
- Critical thinking
- Staff oversight
- Management
- Customer engagement
Timeline
Retail Sales Leader
Orvis
07.2025 - Current
Restaurant Manager
Two Guys Brewing
02.2023 - 06.2025
Beer Manager
Mountain Village Resort
05.2019 - 10.2022
Bachelor of Arts - Education
Indiana University, South Bend