Cynthia Amato
Massapequa,NY
Summary
Seasoned and successful people expert with 16+ years of driving customer satisfaction. Productive relationship builder; excel at listening to customer needs, articulating product benefits, and creating solutions that provide value to the customer. Keeps operations efficient, productive, and on track to consistently meet and exceed expectations. Highly professional, dependable, reliable, and able to perform duties with minimal supervision.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Massage Envy
Plainview, NY
12.2022 - 06.2024
- Checking clients in/out
- Explained policies and procedures to visitors.
- Scheduled and confirmed appointments.
- Pulled and organized requested documentation.
- Welcomed large volume of guests and improved overall customer service.
- Answered phone calls, provided information and connected callers to appropriate personnel.
Small Business Owner
Self-employed
Massapequa, NY
01.2018 - Current
- Maintained store presentation by overseeing merchandise replenishment, customer courtesy, and inquiry response.
- Identified and solved complex strategy problems to drive organizational goals.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Monitored progress by establishing plans, budgets, and measuring results.
- Coordinated inventory, stocking, and ordering.
Receptionist/Data Entry Clerk
Jodi Plumbing and Heating Inc.
Farmingdale, NY
03.2015 - 07.2021
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Obtained prompt payments for open bills by interacting with appropriate parties.
- Revised orders, finalized invoices and created billing logs.
Store Manager
Petland Discounts
Massapequa, NY
01.2010 - 12.2014
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
- Coordinated inventory, stocking, and ordering.
- Making employee weekly schedules.
- Making sure the store was always, stocked, organized, and presentable.
- Cleaned fish tanks and monitored food intake.
- Fed and watered pets daily.
Assistant Manager
Bar Harbor Salloon
Massapequa, NY
03.2004 - 11.2009
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design, and menu and handled inventory, regulation compliance, and customer relationships.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Collected and organized daily till totals and tips.
- Stocked bar with beer, wine, liquor, and related supplies.
- Balanced tills, handled cash, processed credit card payment batches, and prepared bank deposits.
- Received cash and card payments for balances owed.
- Monitored patron alcohol consumption to encourage safety.
Education
Esthetics
Long Island Nail Skin & Hair Institute
Bethpage, NY07-2024
High School Diploma -
Farmingdale Senior High School
Farmingdale, NYSkills
- Improving Customer Experience
- Critical Thinking Skills
- Work ethic
- Organization and efficiency
- Multi-line telephone skills
- PC proficient
- Multitasking and prioritization
- Conflict resolution
- Basic accounting
- Customer service
Timeline
Front Desk Receptionist
Massage Envy
12.2022 - 06.2024
Small Business Owner
Self-employed
01.2018 - Current
Receptionist/Data Entry Clerk
Jodi Plumbing and Heating Inc.
03.2015 - 07.2021
Store Manager
Petland Discounts
01.2010 - 12.2014
Assistant Manager
Bar Harbor Salloon
03.2004 - 11.2009
Esthetics
Long Island Nail Skin & Hair Institute
High School Diploma -
Farmingdale Senior High School
Similar Profiles
Caitlin JacksonCaitlin Jackson
Front Desk Associate at Massage EnvyFront Desk Associate at Massage Envy
Leah GuarniLeah Guarni
Front Desk Receptionist at Massage EnvyFront Desk Receptionist at Massage Envy
Teresa MarsalaTeresa Marsala
Esthetician at Massage Envy SpaEsthetician at Massage Envy Spa
Eli GonzaelzEli Gonzaelz
Receptionist at Massage EnvyReceptionist at Massage Envy
Brian BarraBrian Barra
Sergeant at NYPD RetiredSergeant at NYPD Retired