Cynthia Andrade
Los Angeles,CA
Summary
Highly motivated professional with a strong record of self starting and multitasking under pressure. Execute tasks efficiently and focus on aligning my personal skills with company culture. Results driven professional with extensive experience in supporting general management and overseeing daily operations. Proven the ability to enhance productivity and maintain a focused team environment. Expert in organizing and assigning tasks, resolving issues and finding effective solutions. Committed to developing a positive workplace while contributing to the overall success of the company.
Overview
9
9
years of professional experience
Work History
Leadership
NLC Academy
Santa Ana, CA
09.2022 - Current
- Oversaw crucial KPIs for sales and marketing
- Established partnership terms, setting clear goals and accountability measures
- Defined team expectations to enhance understanding of roles
- Created a positive work environment through effective leadership techniques.
- Created reports detailing operational performance metrics for senior leadership review.
- Developed curriculum for instructional programs related to educational leadership.
- Developed monthly management reports for review by senior leadership team.
- Offered strategic direction to elevate marketing modules
Assistant Manager
Imperial Builders Supplies
Compton, CA
06.2023 - 09.2024
- Acted as second-in-command to ensure operational efficiency
- Maintained high productivity levels through constant oversight
- Monitored employee adherence to punctuality and proper attire
- Onboarded new staff on roles and procedures to uphold standards
- Maintained optimal stock levels through regular monitoring
- Streamlined shift allocation for delivery drivers, boosting operational productivity
- Resolved customer inquiries and complaints promptly
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
Customer Service Representative
Bloomingdales
Century City, CA
08.2019 - 03.2020
- Provided exceptional customer experience by prioritizing clients needs and ensuring a positive experience
- Built and cultivated relationships with clients through personal interaction and attentive service
- Developed expert product knowledge, understood features and benefits, and shared with clients
- Utilized independent decision-making skills to assist clients
- Develop repeat-business through knowledge of products and services to build sales and loyalty
- Utilize all tools and decision making to fully resolve complex issues
Bank Teller
Wells Fargo Bank
Torrance, CA
05.2018 - 06.2019
- Established referral network through effective customer engagement
- Excel in customer service
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Entered transactions into computer and issued customer receipts.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Great rapport with merchant clients
- Assist with Business Development by offering financial products to customers
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Store Associate
In-N-Out
Davis/Huntington Park, CA
09.2015 - 05.2018
- Exercise interpersonal conversational skills, utilize teamwork, and practice leadership skills
- Cross-train in store departments
- Correct change daily, which demands basic math skills
- Maintain the ability to adapt and follow instructions with comprehension skills
- Practice transferable skills by shifting work spaces at a moment’s notice and in and around crowded work areas
- Some lifting and the movement of moderate loads requires a 50-pound lifting requirement
- Apply time management and project management skills
- Responsible for the operation of store equipment such as slicer, dicer, computer terminal, fryer, grill, etc
Education
Some College (No Degree) - Business Management
West Los Angeles College (WLAC)
Some College (No Degree) - Business Economics
University of California Davis (UC Davis)
Skills
- Team Leadership Development
- Strategic Project Execution
- Project Management
- Financial Planning
- Effective Strategic Planning
- Talent Acquisition
- Customer Relationship Management (CRM)
- File Organization Expertise
- Timely Project Management
- Expertise in Outlook, Word, and Excel
Volunteer Experience
Assistant Property Manager, 01/01/11, Current, Los Angeles, CA
- Prepare and execute leases, rental agreements, and other documents related to the property.
- Collect rent payments and ensure timely payment of invoices.
- Monitor and manage tenant relations, including responding to tenant inquiries and complaints.
- Conduct regular property inspections and ensure compliance with safety and health regulations.
- Prepare and maintain accurate records of all financial transactions related to the property.
- Manage and coordinate maintenance and repair requests.
- Monitor and enforce lease terms and conditions.
Senior Hospice Caregiver-Caretaker, 04/01/20, 02/01/22
- Taking personal care of the patient by helping them stay clean; consists of bathing and going to the bathroom, wiping and changing the patient.
- Applying lotion to dry skin, brushing teeth, shaving, washing and combing hair., Providing clean clothes and bed linens and properly trimming nails on both hands and feet.
- Making sure prescriptions are filled and are given at proper times with correct dosages.
- Giving basic medical care such as taking temperature, taking blood pressure, changing wound bandages, and applying ice or heat when needed.
- Utilizing medical equipment such as oxygen machines, wheelchairs, aspirator and hospital beds.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Imperial Builders Supplies
06.2023 - 09.2024
Leadership
NLC Academy
09.2022 - Current
Customer Service Representative
Bloomingdales
08.2019 - 03.2020
Bank Teller
Wells Fargo Bank
05.2018 - 06.2019
Store Associate
In-N-Out
09.2015 - 05.2018
Some College (No Degree) - Business Management
West Los Angeles College (WLAC)
Some College (No Degree) - Business Economics
University of California Davis (UC Davis)
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