CYNTHIA A. SAUNDERS
Jacksonville,Florida
Summary
Conscientious professional with extensive experience advocating for the social and economic well- being of individuals. Skilled at providing guidance, support, and assistance to both civilian and military families. Strong communication and management skills and committed to inspiring community service.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veteran Family Service Case Manager
Changing Homelessness
01.2023 - Current
- Engages with the VA and community partners to coordinate services for veteran households
- Coordinates distribution of funds to individuals and families requiring emergency financial assistance in compliance with grant programs and regulatory requirements
- Updates client information in cases files and HMIS database within 24 hours of client case assignment
- Assists veteran families with the planning of housing attainment and sustainability, including housing searches, budgeting, money management and connection to VA and Non-VA benefits and programs
- Creates housing plans and evaluates case progress to make decisions on case closures
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Behavioral Health Case Manager
Starting Point Behavior Health
01.2022 - 01.2023
- Managed a caseload of up to twenty-five clients, consistently meeting or exceeding productivity goals and maintaining accurate, up-to-date client records
- Developed treatment plans and set achievable goals with clients based on psychosocial assessments
- Ensured clients receive holistic service planning, continuity of care, and on-going advocacy
- Reviewed, documented, and accurately updated individual's medical record and case management activities according to Agency, State, Medicaid, and other accreditation standards
- Coordinated care with psychologists, nurses, mental health workers, psychiatrists and administrators
- Administered assessments to screen clients targeting anxiety, depression, and post-traumatic stress disorder to assist in implementing therapeutic treatment plans
- Assisted with conducting group counseling sessions for clients with a range of mental health concerns, including anxiety, substance abuse, and participants of the jail bridge program
- Managed over twenty patients while monitoring and evaluating care plans.
Property Manager
Royal Point Apartment
01.2016 - 01.2020
- Instrumental in achieving and maintaining high occupancy through creative advertising, promotions, and tenant retention resulting in increasing occupancy from 80 percent to above 97 percent
- Exceeded NOI goals by more than an average of 20 percent by reducing vendor costs, and fully utilizing the maintenance team
- Facilitated training classes focusing on building tenant relationships and exceptional customer service
Assistant Manager
Royal Point Apartment
01.2016 - 01.2020
- Supported the Property Manager with all daily operations of a 352-unit property
- Assisted with overseeing Capital Expenditure Projects
Education
Bachelor of Science - Organizational Psychology
University of Phoenix
Phoenix, AZ01.2022
Master of Science - Health Psychology
Walden University
Minneapolis, Minnesota03-2025
Skills
- Outlook
- Excel
- Smart Care EHR
- Expert Clinical Documentation Skills
- Medicare/Medicaid Billing Experience
- Communication/Listening
- Goal Planning
- Brief Behavioral Assessments
- Comprehensive Assessments
- Conflict Resolution
- Interviewing Skills
- Discharge Planning
- HIPPA Law
- CARF Accreditation Standards
Certification
Certified Behavioral Health Case Manager (CBHCM), Florida
Military Service
- United States Army, Administrative Specialist
- United States Air Force, Law Enforcement K9 Specialist
Timeline
Veteran Family Service Case Manager
Changing Homelessness
01.2023 - Current
Behavioral Health Case Manager
Starting Point Behavior Health
01.2022 - 01.2023
Property Manager
Royal Point Apartment
01.2016 - 01.2020
Assistant Manager
Royal Point Apartment
01.2016 - 01.2020
Bachelor of Science - Organizational Psychology
University of Phoenix
Master of Science - Health Psychology
Walden University
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