Cynthia Bagby
Portland,OR
Summary
Experienced Manager adept at overseeing daily operations, implementing customer service strategies, and driving team performance. Strong leadership skills for cultivating productive teams and maintaining high employee morale. Achievements include improved operational efficiency and enhanced customer satisfaction. Known for strategic planning abilities and exceptional problem-solving skills.
Overview
34
34
years of professional experience
5
5
Certification
Work History
Service Center Manager
AAA Oregon/Idaho
Portland, OR
12.2002 - 09.2024
- Executed efficient management of customer service center operations, involving staff scheduling and delivering quality customer care.
- Successfully handled escalated customer concerns through comprehensive issue analysis, prompt implementation of corrective measures, and consistent follow-up.
- Identified trends from data analysis on customer inquiries and feedback for process enhancements
- Regularly evaluated team members' progress towards objectives through performance reviews.
- Conducted regular audits to ensure accurate information provided to customers.
Supervisor
Rite Aid
Oroville, CA
02.1995 - 08.2002
- Enhanced workflow efficiency and accuracy through the development and implementation of operational policies and procedures.
- Organized employee schedules to accommodate shift changes and availability.
- Addressed customer concerns about product specifics, costs, and stock levels.
- Maintained positive working relationships with colleagues and supervisors.
Department Lead
Fred Meyer
Chico, CA
04.1990 - 02.1995
- Enhanced customer experience through the projection of a warm and informed demeanor.
- Trained new employees and provided guidance.
- Managed cash, credit, debit, and check transactions effectively.
- Efficiently performed markdowns on clearance items and transferred merchandise to appropriate sections in the store.
Education
Bachelor of Science - Human Environmental Science
05-1993
Skills
- Team Development
- Workforce Management
- Sales Strategy Development
- Leadership Development Training
- Quality Management
- Financial Budgeting
- Effective Time Management
Certification
- Oregon Public Notary 2003-Current
- Hawaii Destination Specialist, The Travel Institute - December 2020
- North America Destination Specialist, The Travel Institute - December 2015
- Certified Travel Specialist, The Travel Institute - September 2015
- Travel Goods Specialist Certificate Program - 2011
Accomplishments
- AAA Pandemic Response Award - 2020
- AAA Trustworthy Value Award – 2019
- AAA Collaboration Value Award – 2015
- AAA Travel Store – Special Project Award Travel Money Card 2009
- AAA Travel Store – Special Project RMS/POS Trainer 2008
Timeline
Service Center Manager - AAA Oregon/Idaho
12.2002 - 09.2024
Supervisor - Rite Aid
02.1995 - 08.2002
Department Lead - Fred Meyer
04.1990 - 02.1995
- Oregon Public Notary 2003-Current
- Hawaii Destination Specialist – The Travel Institute December 2020
- North America Destination Specialist – The Travel Institute December 2015
- Certified Travel Specialist – Travel Institute September 2015
- Travel Goods Specialist Certificate Program, 2011
CSU, Chico - Bachelor of Science, Human Environmental Science
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