Cynthia Barfield
VIDALA,GA
Summary
- Dedicated Patient Access Representative with 19 years of experience in customer service and insurance verification. Committed to enhancing patient experiences and ensuring efficient workflows.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Mayo Clinic Jacksonville
07.2004 - 07.2023
- Managed patient check-in and registration processes, ensuring accuracy and efficiency.
- Facilitated insurance verification and authorization, enhancing patient access to services.
- Coordinated communication between patients and clinical staff, optimizing workflow and response times.
- Trained new team members on system protocols and procedures, fostering a collaborative environment.
- Monitored patient inquiries and resolved issues promptly, enhancing overall satisfaction with services.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
Education
General Studies
St Johns Community Collete
Orange Park, FLNo Degree - Medical Coding Certificate
Fortis College
Orange Park, FL04-2000
High School Diploma -
Nathan Bedford Forrest High School
Jacksonville, FL06-1978
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Cash Transactions
- Approved or disapproved, collected funds for upcoming appointments for patients with existing balances based off of polices provided
Timeline
Patient Access Representative
Mayo Clinic Jacksonville
07.2004 - 07.2023
General Studies
St Johns Community Collete
No Degree - Medical Coding Certificate
Fortis College
High School Diploma -
Nathan Bedford Forrest High School