Cynthia Benavides
Houston,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Service Technician
Novasyte Health
Houston, United States
06.2022 - Current
- Visit assigned hospitals weekly to collect products to be reprocessed.
- Package and ship product to client manufacturing plant.
- Document and log daily collections totals.
- Notify local Sales team of shipping supply needs.
CSR
Kforce
Houston, United States
10.2020 - 06.2022
- Using standard technology: telephones, e-mail and web browsers
IN-Contact & AWS - Assisting callers in finishing online applications* Completing daily electronic call logs*
Adhering to privacy rules - Connecting callers with leadership as needed for escalations
- Responding to
telephone inquiries within set time parameters * Completing all assigned training as necessary
Field Representative
Census Bureau
Houston, TX
07.2021 - 09.2021
- Chart out plans to visit residents of a specified city
- Create survey sheets or work on predefined surveys to gather
- Conduct an extensive and thorough visual survey of areas
- Contact people through telephone, email and in-person to
- Obtain pertinent data.
- Traveled up to 40 miles per day to visit customer locations
Census Enumerator
Census Emunerator, U S Census Bureau
Houston, TX
07.2020 - 10.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Leveraged smartphones to record information.
- Communicated with Census takers via phone to answer questions and expedite process.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
Medical Device Technician
BD
Houston, United States
05.2018 - 06.2019
- Flashings Alaris Maintenances (ASM) software task for: Manual Data Set Transfer.
● Alaris System maintenance (ASM) Software tasks for: Transferring network configuration file to a
PC unit. • Alaris System Maintenances (ASM) software tasks for: PC unit and Model. Check-in/Preventative Maintenance/Calibration.
● Alaris System PC Unit and Module Detailed Physical Inspection Criteria.
● PCU upgrade (with CF cards).
● Module dash (LVP, SYR, PCS).
● Electrical Safety Testing.
CSR
FEMA
Houston, TX
11.2017 - 05.2018
- Takes orders by obtaining and verifying information. \
- Enters orders by transmitting information.
- Provides product/service information by answering questions; offering assistance.
- Maintains call center database by entering and verifying information; updating contact log. Keeps equipment operational by following established procedures;
- reporting malfunctions.
- Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
Skills
- Safety Procedures Adherence
- Analytical Thinking
- Equipment Inspection
- Customer Service
- Valid Driver's License
- Quality Assurance
- Interpretation and Translation Services
- Customer Account Management
- Call Center Operations
- Data Entry and Maintenance
- Strong Telephone Etiquette
- Spanish Interpreting
- Attention to Detail
SKILLS & SOFTWARE
Bilingual - Spanish
16 Years Receptionist/Switchboard Experience
Microsoft Word (Basic)
Microsoft Excel (Basic)
Microsoft Outlook (Basic)
Mail Sorting
Filing
30 WPM
Greeting Guests & Visitors (with a smile)
Kitchen & Supplies Ordering & Stocking
Conference Room Scheduling
Meeting Catering & Organizing
Timeline
Service Technician - Novasyte Health
06.2022 - Current
Field Representative - Census Bureau
07.2021 - 09.2021
CSR - Kforce
10.2020 - 06.2022
Census Enumerator - Census Emunerator, U S Census Bureau
07.2020 - 10.2020
Medical Device Technician - BD
05.2018 - 06.2019
CSR - FEMA
11.2017 - 05.2018