Telephone Triage Registered Nurse
Advocate Health Care
Chicago, IL
01.2019 - 06.2021
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Identified Life Threatening and Non-Life Threatening conditions by conducting health screenings and reviewing patient histories.
