Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Bigler

Clearwater,FL

Summary

Pursuing a long term role that allows room for advancement within the company. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Concentrix
Remote - Work From Home
07.2024 - Current
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed patient records using electronic health record systems to ensure accuracy and compliance.
  • Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
  • Responded to patient inquiries to provide information and details of medical records.

Store Supervisor

RaceTrac
Clearwater, FL
12.2018 - 06.2024
  • Supervised daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and mentored new staff on operational procedures and customer service standards.
  • Managed inventory control processes, reducing stock discrepancies through accurate tracking.
  • Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.

Cashier

Bj's Wholesale Club
Fort Myers, FL
01.2007 - 10.2018
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balance throughout shifts.
  • Assisted customers with product inquiries and store navigation.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Chambersburg Senior High School
Chambersburg, PA

Skills

  • Customer service
  • Call center operations
  • Conflict resolution
  • Call management
  • Active listener
  • Multitasking skills
  • Scheduling
  • Self-driven
  • Computer Literacy
  • Data collection
  • Sales expertise
  • Proactive and team player

Timeline

Customer Service Representative

Concentrix
07.2024 - Current

Store Supervisor

RaceTrac
12.2018 - 06.2024

Cashier

Bj's Wholesale Club
01.2007 - 10.2018

High School Diploma -

Chambersburg Senior High School