Cynthia Bowman
Decatur
Summary
To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
House Manager/Caregiver
EM&S Group Homes LLC
Decatur
08.2018 - Current
- The oversight of 1 long-term care home for Individuals with Intellectual Disabilities, each home serving 3 individuals.
- Manage all Direct Care (or Direct Support Professional) staff
- Hire, coach, and terminate staff as required
- Coordinate with the home Nurse, Administrator, and Senior Facility Manager to ensure medical appointments and programs are followed per state guidelines
- Attend, participate in, and help facilitate monthly staff training
- Able and willing to provide direct care (i.e. feeding, showering, grooming, ADL assistance, etc.)
- Ensure accurate and timely documentation
- Participate in Annual Survey performed by Department of Public Health and ensure that your facility meets/surpasses regulations
- Set staff schedules
- Home and community activities
Front Desk Supervisor
Home-Towne Suites Decatur
Decatur
08.2014 - 08.2015
- Registered guest into the hotel in a prompt and courteous manner
- Conducted tours of the hotel with Corporate clients
- Resolved guest complaints in a timely manner
- Managed all areas of the hotel in the absence of the General Manager
- Handled departmental accounting of money, receipts, guest accounts, and other forms of credit; post all charges; completed daily audits
- Supervised a staff of 6
- Applied and ensured the applications of the sales strategy to maximize occupancy and average room price
Finish Checker
Wayne Farms LLC
09.2013 - 08.2014
- Conducted all company and / or governmental required test to insure quality product is being distributed including utilization of accepted quality level (AQL), moisture, temperature, net weight test etc
- Maintained filing record system of QA checks and other documentation required by USDA and/or company.
- Maintained and organized inventory of retained products
- Monitor HACCP critical control points
- Fulfilled any duties or responsibilities requested by the QA manager, Operations Manager, Superintendent and any other management personnel.
Food Service Manager
Burningtree Country Club
04.2009 - 09.2011
- Managed, coordinated, and overseen the day-to-day food service operations at the country club.
- Estimated and ordered the amount of food needed.
- Monitored and controlled expenditures while maintaining the assigned budget.
- Review expense reports and invoices for completeness and accuracy according to Company policies.
- Inspected Kitchen, bar and grill on a daily basis to assure compliance with; health and safety sanitation requirements and regulations.
- Planned and coordinated daily work for efficient use of labor.
- Maintained, prepared and reviewed a variety of menu production records, inventories, logs, and reports; accumulated data and input into computer spreadsheets.
- Planned for catering events such as meetings, weddings, and parties.
Cook II
K&K Food Service
04.2008 - 12.2010
- Process new hire and termination documentation.
- Responsible for insuring that the company is compliant with labor laws, OSHA, DOT, HIPAA policies.
- Maintain confidentiality of employees medical, drug test, and personnel files.
- Process payroll for employees and maintain attendance and vacations.
- Review all invoices for payment, process check weekly.
- Resolved invoice discrepancies and reconciled vendor accounts.
- Work closely with CPA in maintaining accurate accounting information and adjustments.
- Supervised kitchen staff in the preparation of; food in a military dining facility.
- Maintained sanitation standards; on all food preparation equipment.
Administrative Sergeant
Alabama Army National Guard
06.1997 - 10.2009
- Prepared reports on staffing levels and status of personnel; evaluated personnel qualifications for special assignments.
- Reviewed personnel casualty documents; monitored and processed personnel evaluations, processed soldiers for separation and retirement.
- Prepared letters of sympathy, to next of kin.
- Receives and evaluates proposals from potential suppliers.
- Posted changes to Army regulations and other publications.
- Prepares and maintains files on an automated data processing system.
- Applied knowledge of provisions and limitations of freedom of information and privacy acts.
- Prepared routine correspondence, messages, reports, and forms.
- Organized, maintained, and electronically track all contracts and related documents.
- Active duty gate guard, during September 2011.
Steward
Alabama Department of Corrections
02.2005 - 08.2007
- Supervised inmates in the preparation and service of food in a state prison.
- Responsible for maintaining satisfactory standards of food preparation, sanitation, safety, and security throughout the food service system.
- Observed and evaluated inmate's performance.
- Devised methods for improving efficiency and guard against theft and wasted.
- Created purchase orders for vendors and ensuring receipt of products.
- Assist in preparation for month-end close and the close process.
Education
None -
Skills
- Scheduling
- Budgeting
- Microsoft Office
- Training
- Event Planning
- CPR
- Organizational Skills
- Management
- Typing
- Home care
- Driving
- Medical Receptionist
- Food Service Management
- Culinary Experience
- Facilities Management
- Kitchen Management Experience
- Employee Evaluation
- Kitchen Experience
- Supervising Experience
- Developmental Disabilities Experience
- Computer literacy
- Administrative experience
- Menu Planning
- Financial Report Writing
- Restaurant Management
- Human Resources
- Office Management
- Payroll
- Customer service
- Catering
- Accounts Receivable
- Food Preparation
- Military Service
Certification
- First Aid Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Call Center Customer Service, 05/01/19, Familiar
- Personality: Hard-Working, 06/01/19, Expert
- Customer Focus & Orientation, 07/01/19, Highly Proficient
- Conscientiousness, 01/01/20, Highly Proficient
- Receptionist, 01/01/20, Proficient
- Customer Focus & Orientation, 01/01/20, Proficient
- Medical Receptionist Skills, 01/01/20, Highly Proficient
- Reliability, 01/01/20, Highly Proficient
- Customer Focus & Orientation, 11/01/20, Proficient
Military Service
United States Army, E-5
Timeline
House Manager/Caregiver
EM&S Group Homes LLC
08.2018 - Current
Front Desk Supervisor
Home-Towne Suites Decatur
08.2014 - 08.2015
Finish Checker
Wayne Farms LLC
09.2013 - 08.2014
Food Service Manager
Burningtree Country Club
04.2009 - 09.2011
Cook II
K&K Food Service
04.2008 - 12.2010
Steward
Alabama Department of Corrections
02.2005 - 08.2007
Administrative Sergeant
Alabama Army National Guard
06.1997 - 10.2009