Cynthia Boyd
HENDERSON
Summary
Detail-oriented individual with a solid background in customer-facing roles. Skilled in communication and teamwork, consistently enhancing customer experiences and effectively addressing inquiries. Committed to driving positive outcomes in fast-paced environments.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Cashier/ Photo
Walgreens
09.2013 - 10.2014
- Processed customer transactions efficiently using point-of-sale system.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance through diligent tracking of sales and returns.
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
Slaes/Phone Operator
Papa Jhon Pizza
02.2011 - 03.2012
- Managed high-volume incoming calls, ensuring efficient order processing and customer satisfaction.
- Provided accurate information on menu items, promotions, and delivery options to enhance customer experience.
- Collaborated with team members to resolve customer inquiries and complaints promptly and effectively.
- Utilized point-of-sale systems to process transactions and track order details accurately.
Bartender
Lemon Tree
05.2008 - 04.2009
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Managed bar inventory, ensuring accurate stock levels and timely replenishment of supplies.
- Trained new bartenders on beverage preparation techniques and customer service standards.
- Developed seasonal drink menus, incorporating customer feedback and current trends.
- Oversaw bar operations during peak hours, improving workflow efficiency and service speed.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bar Tender
First Officers Club
06.2005 - 08.2006
- Crafted high-quality cocktails and beverages in fast-paced environment.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Provided exceptional customer service, fostering positive guest experiences through attentive interaction.
- Trained new staff on cocktail preparation techniques and bar operations to maintain service standards.
Color Proofer
Banta Corp
06.1995 - 03.1996
- Ensured quality control by meticulously reviewing printed materials for errors and inconsistencies.
- Collaborated with production teams to streamline proofing processes, enhancing overall workflow efficiency.
- Implemented feedback systems to address recurring issues in print quality, reducing rework rates.
- Maintained detailed records of proofing revisions and approvals, ensuring compliance with client specifications.
Education
Pharmacy Technician - Pharmacy Technician
Panola Colledge
Carthage, TX06-2026
Phlebotomy Technician - Phlebotemy
Panola Colledge
Carthage, TX12-2025
Basic Life Support - Life Support
Panola Colledge
Carthage, TX07-2025
GED -
State of Florida
Tallahassee, FL05-1994
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Cashier/ Photo
Walgreens
09.2013 - 10.2014
Slaes/Phone Operator
Papa Jhon Pizza
02.2011 - 03.2012
Bartender
Lemon Tree
05.2008 - 04.2009
Bar Tender
First Officers Club
06.2005 - 08.2006
Color Proofer
Banta Corp
06.1995 - 03.1996
Pharmacy Technician - Pharmacy Technician
Panola Colledge
Phlebotomy Technician - Phlebotemy
Panola Colledge
Basic Life Support - Life Support
Panola Colledge
GED -
State of Florida