Cynthia Brinson
Witherite Law
Atlanta,GA
2027
years of professional experience
Enhanced patient care and service delivery through direct involvement in healthcare administration and consulting roles. Improved facility operations and patient satisfaction.,Increased workflow efficiency and market share by effectively collaborating with interdisciplinary teams. Delivered significant improvements in healthcare quality.,Achieved superior customer service outcomes through dedicated collaboration with team members. Contributed to the attainment of common organizational goals.
Work History
3 Years 6 Months
- Review medical records for accuracy and efficacy of treatment make appropriate recommendations accordingly
Clinical Operations Manager/Facility Administrator
7 Years 6 Months- In a leadership capacity, managed operations, and clinical components in an out patient dialysis center
- Managed an annual 15-million-dollar budget
- Personnel management on average of 25 clinicians and clinical technical assistance
- Effective implementation of conflict resolution to manage patient and personnel concerns
- Achieved 100 % CMS compliance guidelines to operate dialysis centers
- Drove clinical metrics to become #1 center in the Region of 12 facilities (increased revenue by +$5M)
- Achieved CMS Quality Rate 4:5 STAR
- Weekly during the COVID pandemic I interjected myself in direct patient care to provide dialysis treatments to our patients
- A leading provider of kidney care in the United States, providing dialysis services and kidney health education for people who need it.
Quality Consultant
1 Year 7 Months- Successfully collaborated with physicians to ensure clinical measures were performed quarterly and annually (e.g. labs, vaccines and preventive diagnostic exams) that were age and gender appropriate to that satisfied HEDIS care gaps
- Facilitated quarterly meetings with physician groups to level set expectations of CMS and ensure compliance and close care gaps.
- The third largest health insurance provider in the nation.
Clinical Manager
5 Years- In a call center environment managed a team of 15-20 nurse employees that provided telephonic health and wellness coaching and management to members from multiple corporations (Allstate, Amtrak, Coca Cola, Enterprises, IBM, and State Farm)
- Provided programs for managing diseases and high-risk pregnancies and rapid point of care diagnostic tests.
Healthcare Consultant
2 Years- 100% travel weekly, to multiple clients within the United States
- Collaborated with an interdisciplinary team of healthcare clinicians and healthcare business strategist and consultants to change operational
- Improved efficiencies in processes by leveraging resources to fullest capacity that guaranteed quality and cost effective healthcare services were provided to patients.
- A $44 –billion-in-annual –revenue technology and consulting company, provides services across strategy, consulting, interactive, technology and operations.
HMO Market Manager, Director of Disease Management/Case Management
9 Years- Successful Collaboration with a physician to develop Diabetic Disease Management program for the local HMO market clients
- Delivered telephonic case management to BCBS Platinum population
- A health insurance company that provide services to 106 million people in the United States
Cardiothoracic ICU Nurse
- Monitored vital signs and assessed patient conditions in high-acuity cardiothoracic cases.
- Administered medications and managed complex intravenous therapies for critically ill patients.
- Collaborated with multidisciplinary teams to develop and implement care plans tailored to individual patient needs.
- Educated families on treatment processes, recovery expectations, and post-discharge care requirements.
- Trained and mentored junior nurses on best practices in cardiothoracic critical care nursing.
- Reduced complications by diligently assessing patients for early signs of distress and initiating timely interventions.
- Mentored junior nursing staff through constructive feedback, skill demonstrations, and sharing clinical knowledge gained from experience.
Education
Master of Science - Health Care Administration
Bachelor of Science - Nursing
Skills
Achieved increased productivity through proficient use of Microsoft Office Suite products.
Fostered teamwork and collaboration
resulting in successful project outcomes.
Enhanced customer service experiences
contributing to client retention and satisfaction.
Implemented problem-solving initiatives that led to improved operational efficiency.
Adapted swiftly to changing environments
demonstrating resilience and flexibility.
Successfully managed multiple tasks
ensuring timely completion of all projects.
Delivered clear and effective communication
enhancing team understanding and cooperation.
Applied computer skills to automate processes
resulting in time savings.
Drove critical thinking processes that led to innovative solutions and improvements.
Maintained composure in high-pressure situations
ensuring effective performance.
Engaged in active listening to foster better communication and understanding among team members.
Contributed to strategic decision-making processes that improved project effectiveness.
Exhibited excellent verbal communication skills
facilitating successful presentations.
Promoted a friendly and positive attitude
positively impacting team morale.
Optimized time management practices
resulting in increased task completion rates.
Developed a strong reputation for dependability and responsibility among peers.
Enhanced organization and time management capabilities
leading to better project outcomes.
Resolved conflicts swiftly
contributing to a harmonious team environment.
Timeline
Witherite Law
12.2022 - CurrentRead More
Clinical Operations Manager/Facility Administrator
DAVITA INC
09.2014 - 03.2022Read More
Quality Consultant
HUMANA
01.2013 - 08.2014Read More
Clinical Manager
ALERE
01.2005 - 01.2010Read More
Healthcare Consultant
ACCENTURE
01.2003 - 01.2005Read More
HMO Market Manager, Director of Disease Management/Case Management
BLUE CROSS BLUE SHIELD
01.1994 - 01.2003Read More
Brenau University
Bachelor of Science from Nursing
Read More
Central Michigan University
Master of Science from Health Care Administration
Read More
Cardiothoracic ICU Nurse
Emory University Hospital
1987 - 1994Read More