Cynthia Cannioto
Spring Hill,FL
Summary
Well-qualified service industry manager familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Manager of Operations
Casual Eats N' Treats
Spring Hill, United States
10.2020 - Current
- Promoted positive customer experience through day-to-day supervision and management of restaurant facility.
- Used POS system to enter orders, process payments and issue receipts.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Developed systems to track and log work issues
Food Safety Inspector
Florida Dept. Of Agriculture
Spring Hill, Florida
09.2019 - 10.2020
- Understood federal, state and local food safety regulations and monitored adherence during inspections.
- Evaluated employees' compliance with personal hygiene standards and food industry's Good Manufacturing Practices.
- Presented written and oral documentation of investigations, surveys and field assignments.
Courier
Self-employed
Spring Hill, Florida
09.2019 - 10.2020
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Tracked delivery information, mileage and fuel use while on shift.
- Answered customer inquiries regarding shipments and provided updates on package arrival
Pharmacy Technician
Walgreens
Spring Hill, Florida
06.2016 - 01.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Counseled customers on medications, appropriate dosage and potential side effects
Management
Walgreens
Spring Hill, Florida
10.2011 - 06.2016
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Created internal control of day-to-day transactions and punctually opened and closed business.
- Organized projects and contests to increase sales and encourage exceptional customer service
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply
Education
Bachelor of Arts - Sociology
University of South Florida
Tampa, FL05.1984
Skills
- Customer Relations
- Money Handling
- Customer Service Best Practices
- Staff Training
- Financial Reporting
- Cross-functional communications
Timeline
Manager of Operations
Casual Eats N' Treats
10.2020 - Current
Food Safety Inspector
Florida Dept. Of Agriculture
09.2019 - 10.2020
Courier
Self-employed
09.2019 - 10.2020
Pharmacy Technician
Walgreens
06.2016 - 01.2019
Management
Walgreens
10.2011 - 06.2016
Bachelor of Arts - Sociology
University of South Florida
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