Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Stoner

Belmont,MI

Summary

At Tuffy Auto Service, a results-driven Manager of Operations enhanced team productivity and customer satisfaction through strategic planning and effective leadership. Achieved financial targets by implementing cost-saving measures and optimizing inventory control, while fostering strong supplier relationships and ensuring compliance with industry standards. Skilled in operations management and team collaboration, consistently promoted professional growth and quality assurance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Manager of Operations

Tuffy Auto Service
04.1997 - 03.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Enhanced team productivity by providing effective training programs and performance management systems.

Education

High School Diploma -

Grand Ledge High School
Grand Ledge, MI
06.1991

Skills

  • Teamwork and Collaboration
  • Decision-Making
  • Customer Service
  • Staff Management
  • Team Leadership
  • Effective leader
  • Customer Relations
  • Employee Scheduling
  • Staff training/development
  • Scheduling
  • Relationship Building
  • Quality Assurance
  • Staff hiring
  • Operations Management
  • Strategic Planning
  • Goal Setting
  • Delegating Work
  • Customer Service Management
  • Inventory Tracking and Management
  • Inventory Management
  • Performance Improvement
  • Employee Relations

Certification

brake,ft end steering,manual transmissions,engine electrical,performance and tuneup,heating and air conditioning

Timeline

Manager of Operations

Tuffy Auto Service
04.1997 - 03.2024

High School Diploma -

Grand Ledge High School

brake,ft end steering,manual transmissions,engine electrical,performance and tuneup,heating and air conditioning

Steven Stoner