Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Baldock

Holland,Ohio

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Tuffy Auto Service. Expert in budget assistance and maintaining stellar customer rapport, I've significantly improved service quality and operational efficiency. My technical proficiency and interpersonal skills drive business growth and team cohesion.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Thorough and focused construction professional experienced in handling and installing stone to complete foundation work, special projects and attractive finishes.

Knowledgeable professional offering experience and abilities in completing frameworks for structural construction jobs. Bright and detail-oriented in calculating accurate measurements. Focused on safety by keeping work areas neat, following protocols, using equipment and tools appropriately and warning teammates of potential hazards.

I have installed windows, doors, cabinets, plumbing, electrical, carpets, floor repairs and drywall.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Tuffy Auto Service
06.2022 - Current
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Automotive Technician

Mytee
05.2018 - 09.2020
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.

Stonemason

Stone Crafters
07.2017 - 04.2018
  • Measured, cut and smoothed stone to maximize fit and complete attractive work for customers.
  • Operated equipment such as cranes and hoists to lift and guide large stones into place.
  • Organized patterns, plans and supplies to efficiently prepare for each job.
  • Maximized project efficiency by building and installing prefabricated masonry units.

Automotive Technician

Mytee Automotive
02.2005 - 09.2017
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.

Education

No Degree - Automotive Technician

Owens Community College
Perrysburg, OH
12.2013

Skills

  • Budget assistance
  • Sales monitoring
  • Recruiting and interviewing
  • Customer rapport
  • Team motivation
  • Orientation and training
  • Customer service and satisfaction
  • Employee engagement

Timeline

Assistant Manager

Tuffy Auto Service
06.2022 - Current

Automotive Technician

Mytee
05.2018 - 09.2020

Stonemason

Stone Crafters
07.2017 - 04.2018

Automotive Technician

Mytee Automotive
02.2005 - 09.2017

No Degree - Automotive Technician

Owens Community College
Brian Baldock