Cynthia Carbajal
Camden,United States
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
4
4
years of professional experience
Work History
Host
The Cheesecake Factory
Cherry Hill, NJ
03.2024 - Current
- Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating.
- Keep track of clean, dirty, and occupied tables by running the floor plan board and observing tables.
- Aided managers in resolving service and food-related issues as quickly as possible.
- Customer questions about hours, seating, and wait time information were answered by me.
- Checked the seating area and the restrooms to make sure they were clean every [Timeframe].
- Collect guest information and accurately quote wait times to guests when tables are not immediately available.
Retail
Aerie Store
Cherry Hill, NJ
12.2021 - 03.2022
- Organized the racks and shelves to keep the store looking nice.
- Provide purchasing advice to customers.
- Maintain a high level of display and visual merchandising to ensure the store's elegant appearance.
- Was in charge of communicating with customers and ensuring that their needs were met.
- Inform customers about product features, quality, and availability.
- Make certain that each customer receives exceptional service.
Education
High School Diploma -
LEAP Academy University Charter School
Camden, NJ01.2023
Skills
Organization
Communications
Public speaking
Materials preparation
Customer service
Multitasking proficiency
Team player
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Host
The Cheesecake Factory
03.2024 - Current
Retail
Aerie Store
12.2021 - 03.2022
High School Diploma -
LEAP Academy University Charter School