Cynthia Carpenter
Eustis
Summary
Detail-oriented Front Desk Agent experienced in front desk operations and administrative bookkeeping. Delivered exceptional customer service and effective problem-solving through strong guest relations and invoicing skills. Committed to enhancing guest experiences while ensuring accurate financial transactions.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Lake Side Inn Hotel
Mount Dora, Fl
10.2025 - Current
- Managed guest check-ins and check-outs using hotel management software.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Coordinated room assignments and maintained accurate booking records for guests.
- Processed payments and managed financial transactions efficiently during shifts.
- Collected room deposits, fees, and payments.
- Assisted in maintaining cleanliness and organization of front desk area to enhance guest experience.
- Collaborated with housekeeping to ensure timely room readiness for arriving guests.
Administrative Bookkeeper
A&R Custom Lawn Care
Eustis, FL
03.2024 - Current
- Managed invoicing processes and ensured timely payment collection from clients.
- Reconciled bank statements with company records to maintain financial accuracy.
- Generated monthly financial reports for management review and decision-making.
- Streamlined bookkeeping procedures, improving efficiency in record-keeping practices.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
Administrative Bookkeeper
Custom Stucco & Concrete
Eustis, FL
01.2017 - Current
- Maintained accurate accounting ledgers, supporting overall financial integrity of operations.
- Reconciled financial records by identifying and correcting discrepancies to maintain accuracy.
- Recorded deposits accurately and reconciled monthly bank accounts to ensure financial integrity.
- Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.
- Supported timely invoicing for clients with consistent follow-up on outstanding payments to improve cash flow.
- Collaborated with vendors to resolve billing discrepancies and enhance account relations.
- Assisted in payroll processing, ensuring compliance with local regulations and employee satisfaction.
- Provided training to new staff on bookkeeping software and operational procedures.
Catering Associate
AdventHealth Tavares
Tavares, FL
08.2011 - 07.2017
- Coordinated catering events, ensuring seamless execution and adherence to client specifications.
- Developed menus in collaboration with culinary teams, aligning offerings with dietary needs and preferences.
- Monitored food preparation processes, maintaining high quality and presentation standards throughout events.
- Managed inventory and supplies, ensuring optimal stock levels for consistent service delivery.
- Trained new associates on food safety standards and operational procedures, improving compliance and service quality.
- Provided friendly, courteous service to create memorable moments for guests.
- Organized linens for events, ensuring proper placement and presentation. and table settings according to seating plan and event theme.
- Presented appetizers to guests during events, ensuring timely and courteous service., delivered entrees, and refilled beverages for banquet guests.
Education
Certified Nursing Assistant - Nursing
Lake Technical College
Eustis, FL01-2009
High School Diploma -
Sebastian River High School
Sebastian, FL06-2008
Skills
- Guest check-in
- Reservation management
- Payment processing
- Cash handling
- Hospitality services
- Customer service
- Client relations
- Problem-solving skills
- Time management
- Listening skills
Timeline
Front Desk Agent
Lake Side Inn Hotel
10.2025 - Current
Administrative Bookkeeper
A&R Custom Lawn Care
03.2024 - Current
Administrative Bookkeeper
Custom Stucco & Concrete
01.2017 - Current
Catering Associate
AdventHealth Tavares
08.2011 - 07.2017
Certified Nursing Assistant - Nursing
Lake Technical College
High School Diploma -
Sebastian River High School